topic Re: Returning 5g hub in Devices

Returning 5g hub

Jjjedw — Tue, 18 Jun 2024 09:18:34 GMT

Hi I moved last month and cancelled my three 5g home broadband. I was told I would be sent a return label and a box to send the 5G router back. This never arrived and now I received an email saying I will be charged 105 pounds. Can you please advise how I should return this before the deadline.

Re: Returning 5g hub

MZone — Wed, 19 Jun 2024 09:14:14 GMT

Please contact Customer Service team to look into this further

Re: Returning 5g hub

Jjjedw — Wed, 19 Jun 2024 10:07:41 GMT

I’ve done this multiple times and they keep saying they’re sending me a DPD label via email. it’s been four days and I have gotten nothing. Very frustrated.

Re: Returning 5g hub

MZone — Wed, 19 Jun 2024 13:32:34 GMT

Have you checked your spam folder?

Re: Returning 5g hub

MZone — Wed, 19 Jun 2024 15:46:01 GMT

It might be worth your time raising a complaint via this page https://bit.ly/3RaqpvS

Re: Returning 5g hub

KateS — Thu, 20 Jun 2024 11:05:38 GMT

Hey @Jjjedw,

Just a quick note to let you know I've dropped you another PM. Please check this out as it has instructions on how to reach out to some colleagues who will be able to help get the returns packaging to you.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

Thanks,
Kate