topic Re: E53305 - You already have a paired device in Devices

E53305 - You already have a paired device

VDim — Tue, 05 Sep 2023 12:36:36 GMT

I have these issues more than 2 months now, trying to set up a mobile plan on my cellular apple watch.

More than 10 phone calls to 3 support and not a single solution. Tried to cancel the smartwatch mobile plan, the customer support team could not do it. Paired and un-paired my smart watch constantly, erased it too at some point and re-install again, did everything what the support team said. Was told they need to get the issue to another team which supposed to give me a call at some point. Well, 2 months on, I had to call 3, to see what is going on.

3 said is an apple issue, which I checked. Went to Apple and all diagnostic checks were performed, and guess what, my smart watch is working perfectly fine.

The issue is with 3. Also I tried to cancel the smart watch pairing plan on my account and it wont let me do it. I had to call 3, which I did on numerous occasions and still nothing.

3 phone service is very bad. The technical support team do no know how to help!!!!

Every time I try to set up a mobile plan on my apple watch, a message appears:

There is a problem. E53305-You already have a paired device-Chat to one of our team: From your Three phone 333. From any other phone 0333 338 1001.

Literally spent over 20 hours phone calls and still nothing. Now I have an expensive gadget (cellular smart watch), which I can not use as it is supposed to.

I am trying this thread as every time I hit the phone, the staff from the other side could not sort the issue. Who do I need to contact, who knows his job and is able to resolve it. I can see from other threads I am not the only one with that problem.

I am thinking to leave 3 for good, including my other mobile plans I hold with them. Very bad customer service without the appropriate knowledge.

Re: E53305 - You already have a paired device

JohnD — Tue, 05 Sep 2023 12:53:25 GMT

Hey @VDim

That's really frustrating to hear. Apologies for the issues that you've faced. I'll send you a PM to get you in touch with some colleagues who can help to get things escalated.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

Thanks,
John

Re: E53305 - You already have a paired device

Westonx — Tue, 05 Sep 2023 18:33:29 GMT

John I am having exactly the same problem but with a Samsung Galaxy Watch Pro 5. Is there anyway you could point me in the right direction?

Re: E53305 - You already have a paired device

ChrisB1972 — Wed, 13 Sep 2023 13:09:42 GMT

Been having the same issue for 6 weeks after getting a newer apple watch, Took the plan of the old watch and reset it, went to add to the new watch and get the same error, specnt hours upon hours with three trying to sort it out and nothing, they claim they have cancelled it now, yet I have still been charged and cannot still use it on my new watch !

Was going to upgrade to the new iPhone but seriously considering moving networks at the minute !

Re: E53305 - You already have a paired device

MaxPendergast — Fri, 15 Sep 2023 19:58:13 GMT

Exact Same Issue !!! Three seem to be lacking in modern day customer service.

Re: E53305 - You already have a paired device

Chris1878 — Thu, 21 Sep 2023 19:12:12 GMT

I have had this problem for the last two days with my Samsung galaxy watch 6 classic. At 1st they merged my sim to the esim so both ran off the same number, phone works fine off the esim but watch just kept saying setting up service please wait, waited 24 hours went into a three shop and then the lad in the shop reset my watch now my watch has unpaired completely and when i try set the plan/network through the wearable app i get this msg "

There's a problem

Please note that you can’t progress to new subscription as you already have an existing one which is still in progress" i have been on the phone all day to three an they are so clueless. If anyone could help would be much appreciated.

Re: E53305 - You already have a paired device

drichards539 — Mon, 25 Sep 2023 14:57:46 GMT

I'm having this issue too E53305.u have already paired device.chat to our team, i have spoke to the team and he just said wait a few hours and then try it has been 2 days would you be able to help?

Re: E53305 - You already have a paired device

elpardo — Wed, 27 Sep 2023 17:33:55 GMT

Hi, I’m having the same issue. It seems a common problem and your support staff seem to have no idea how to fix it.

Re: E53305 - You already have a paired device

joeptum — Mon, 15 Jan 2024 19:36:51 GMT

Having the same issue John can you help me out please

Re: E53305 - You already have a paired device

chuckieweir — Tue, 07 May 2024 11:56:18 GMT

Same issue, multiple "live chat" sessions with no resolve. About to pay for a 2nd month without the service.

Re: E53305 - You already have a paired device

B-key2 — Thu, 27 Jun 2024 13:28:30 GMT

Hi John, I'm having exactly the same problem with a series 9 apple watch, could you pm me the solution Thank you

Re: E53305 - You already have a paired device

B-key2 — Thu, 27 Jun 2024 13:30:05 GMT

Did you get this problem solved

Re: E53305 - You already have a paired device

snezanavoakes — Sun, 14 Jul 2024 14:34:34 GMT

I have same issue, did you resolve yours?

Re: E53305 - You already have a paired device

Casskadin — Sat, 27 Jul 2024 17:10:45 GMT

Having the same problem

Re: E53305 - You already have a paired device

HFhelp — Thu, 08 Aug 2024 15:56:58 GMT

I am having the exact same issue with my new apple watch SE

Re: E53305 - You already have a paired device

HFhelp — Thu, 08 Aug 2024 15:58:45 GMT

I have the exact same problem! Has anyone had this resolved?

Re: E53305 - You already have a paired device

PeteG — Fri, 09 Aug 2024 18:14:33 GMT

Hello.

Generally we've found that most people have success by speaking to the support team by calling or using live chat.

It's not always an immediate fix, but the team should be able to track down the cause and help you get pairing up and running.

Pete.

Re: E53305 - You already have a paired device

Jay1 — Fri, 09 Aug 2024 22:03:30 GMT

Hello..

I really wish that was the case.. It's 6/7 weeks now I've been trying to pair my watch on the phones data plan.. Samsung GW6 LTE and Flip z6 I've contacted Live chat over 10 times, used Twitter to contact and also the main number... Ive done everything, I tried again setting up a new contract yesterday but it cancelled it today, absolutely terrible service.. I've had escalation codes and a complaint code as no one knows what I'm talking about...

Gutted as I'm going to have to cancel the contract I've just taken out...

Three should stop lying to people on the internet and start offering a QR code that can be scanned by the phone to link the watch... 6 times I was told that Three were sending out the QR code, I was having to teach them what to do.... them 3 live chats later they tell me they don't send out QR codes 🙃

I've tried replace esim, no email ever send tried that 4/5 times...

It's a shame as I was happy until being treated like a fool...

I can't believe than give me my £7 back they expect me to beg to the ombudsman 🙄

What does work for people trying to get data on the watch when away from the phone is get a standalone esim plan from a virtual provider £3/4 a month and you'll get 5/10gb of data thrown in.. Link all devices to your Google account and allow remote connection..

I can't believe Three don't offer a simple esim plan it would save you all a lot of bother...

Peace

Anyway, rant over don't even bother trying to get any help from anyone at Three.

Without going into to much detail they've told me go to the financial ombudsman....

Re: E53305 - You already have a paired device

Abysmalthree — Sat, 21 Sep 2024 18:56:40 GMT

Hi did they fix this? I feel like i’m getting the same technical support that handles McDonald’s drive-through orders on the next phone call they don’t seem to understand any logic whatsoever when it comes to Esim

Re: E53305 - You already have a paired device

Abysmalthree — Sat, 21 Sep 2024 18:57:26 GMT

would you be able to help me? I spent four hours on the phone with technical support today and they are completely worthless, rude condescending and have no understanding of their job whatsoever