topic Re: E50156-Data not found error whilst trying to setup Apple Watch plan in Devices

E50156-Data not found error whilst trying to setup Apple Watch plan

amp88759 — Tue, 26 Sep 2023 23:20:55 GMT

Hi All

Trying to add my new Apple Watch Ultra 2 to Three (just migrated from SMARTY and ported in my number).

When using the Apple Watch app and choosing Mobile Service > Set Up Mobile Service and clicking the Set Up Mobile Service Button I get the message below.

Is anyone able to suggest a solution?

Have rebooted Apple Watch and iPhone.
Moved to three to add cellular to both our watches.

Thanks in advance.

Re: E50156-Data not found error whilst trying to setup Apple Watch plan

christopherg — Wed, 27 Sep 2023 15:27:42 GMT

I have also been having connectivity issues with a new Apple Watch. The watch and phone pair perfectly via the iPhone app. For some reason, the chat and telephone support operators automatically assume that this is the issue, which is not the case.

When I try to ‘Set Up Mobile Service’ the following message appears: ‘There’s a problem’. I do not get any further than this and do not have a chance to enter Three login details.

I have spent hours speaking to both chat and telephone operators and unfortunately, they are clueless. Initially, I followed their advice with the unpairing / restarting etc, however, it soon became clear that this wasn’t going to help, and the issue is at their end. At this point, they astonishingly advised that I speak to Apple, probably to get rid of me.

Well, I did speak to Apple, and they confirmed that the issue is with the carrier, Three, and not the device.

Furthermore, I have just been into a Three store and their employee also confirmed that the issue is with the carrier, Three, and he does not know if or when this will be resolved.

Re: E50156-Data not found error whilst trying to setup Apple Watch plan

muzzy2007 — Mon, 02 Oct 2023 09:43:23 GMT

Exactly the same process Apple even ran diagnostics on my ultra 2 and gave me a printout to give to three. The fault is with them. I spoke to a three sales guy as well and he confirmed they are working on it.

Re: E50156-Data not found error whilst trying to setup Apple Watch plan

Lukeapricey — Mon, 02 Oct 2023 20:10:43 GMT

They’ve been “working on it” since 2021. Check out some of the threads on this community about Apple smartwatch pairing. Just shocking.

Re: E50156-Data not found error whilst trying to setup Apple Watch plan

JonathanH — Wed, 25 Sep 2024 11:44:38 GMT

Seeing that this is an issue that has been going on for some time does not fill me with hope, but wondering if this has been resolved for anyone I’m here in 2024 still having the same issue with Apple Watch Ultra

Re: E50156-Data not found error whilst trying to setup Apple Watch plan

A_Mathew — Fri, 27 Sep 2024 12:05:29 GMT

I am having this issue on 27/09/2024 and customer care couldn't help much on this. Please someone let me know if there is a proven solution? I am thinking to switch the network