topic Re: Number transfer in Devices

Number transfer

Causeway — Tue, 01 Oct 2024 11:46:14 GMT

On Friday 27/09 I requested a transfer for my number onto the new sim to replace the one Three had given me with the sim they sent . It has been largely successful in that the old number three give was deactivated and the new one has transferred. But I received a text from Three saying to change the number in settings but when I go to change it and save it the number Three give me still won’t change . But it has changed elsewhere

Re: Number transfer

KateS — Wed, 02 Oct 2024 11:15:46 GMT

Hey @Causeway,

Welcome to the Three Community.

Ah, that's a pain. It's likely an iPhone settings issue. Could you try switching iMessage off then back on and changing the number in the settings, please?

If this doesn't work, I'd recommend resetting your network settings as this has resolved this particular issue previously. You can do this by going to Settings - General - Transfer or Reset iPhone - Reset - Reset Network Settings.

Let me know how you get on!

Thanks,

Kate

Re: Number transfer

Causeway — Wed, 02 Oct 2024 13:15:39 GMT

Thank you so much I used the reset network settings and it worked perfectly