https://community.three.co.uk/t5/Devices/Double-charged-airtime-bill/m-p/37587#M3203 <P>Hey&nbsp;<a href="https://community.three.co.uk/t5/user/viewprofilepage/user-id/24731">@Roar123</a>,<BR /><BR />Welcome to the Three Community.<BR /><BR />Oh, that's odd. Depending on the date you processed the upgrade, the bill you received today may be for your last month's usage before the upgrade had been processed.&nbsp;<BR /><BR />When did you upgrade your account? Could you possibly attach a screenshot of what you're seeing on your account (removing any personal details) and I'll take a look, please?<BR /><BR />Thanks,<BR /><BR />Kate</P> Wed, 02 Oct 2024 14:27:05 GMT KateS 2024-10-02T14:27:05Z https://community.three.co.uk/t5/Devices/Double-charged-airtime-bill/m-p/37523#M3195 <P>I recently upgraded my phone which was offered to me for free. I processed this fine with no issues, received the new phone fine. I was surprised to see my old bill amount be taken by direct debit today? I logged into my account to see 2 airtime agreements set up, 1 for my old phone and one for the new phone. Very confused?</P> Tue, 01 Oct 2024 22:03:47 GMT https://community.three.co.uk/t5/Devices/Double-charged-airtime-bill/m-p/37523#M3195 Roar123 2024-10-01T22:03:47Z https://community.three.co.uk/t5/Devices/Double-charged-airtime-bill/m-p/37587#M3203 <P>Hey&nbsp;<a href="https://community.three.co.uk/t5/user/viewprofilepage/user-id/24731">@Roar123</a>,<BR /><BR />Welcome to the Three Community.<BR /><BR />Oh, that's odd. Depending on the date you processed the upgrade, the bill you received today may be for your last month's usage before the upgrade had been processed.&nbsp;<BR /><BR />When did you upgrade your account? Could you possibly attach a screenshot of what you're seeing on your account (removing any personal details) and I'll take a look, please?<BR /><BR />Thanks,<BR /><BR />Kate</P> Wed, 02 Oct 2024 14:27:05 GMT https://community.three.co.uk/t5/Devices/Double-charged-airtime-bill/m-p/37587#M3203 KateS 2024-10-02T14:27:05Z