topic TV connects to WiFi and wired connection to router but has no internet connection in Devices

TV connects to WiFi and wired connection to router but has no internet connection

Aaarrrah — Wed, 16 Oct 2024 19:06:48 GMT

TV connects to WiFi and wired connection to mobile broadband router but has no internet connection. Tried setting DNS to googles (8.8.8.8) still doesn't connect to the internet.. All other devices work absolutely fine

Re: TV connects to WiFi and wired connection to router but has no internet connection

jjsako — Wed, 16 Oct 2024 19:30:10 GMT

1Mbps on data in Stourbridge West Mids.

Re: TV connects to WiFi and wired connection to router but has no internet connection

Aaarrrah — Wed, 16 Oct 2024 19:39:18 GMT

That's not really relevant to this issue

Re: TV connects to WiFi and wired connection to router but has no internet connection

JonathanB — Thu, 17 Oct 2024 16:06:50 GMT

Hi @Aaarrrah,

Sorry to hear this, the DNS change has helped some other customers with smart TVs in the past, but if that doesn't seem to be the issue, it may be an IPv6 issue instead. If you have a look at this thread gives some advice on setting a manual APN profile, which should hopefully help get your TV connecting to the Internet.

Thanks,
Jonathan

Re: TV connects to WiFi and wired connection to router but has no internet connection

Aaarrrah — Thu, 17 Oct 2024 20:08:54 GMT

Note: All my other devices connected to it as I say. I even set my phone up as a hotspot to tether my TV to it.. which works fine on my EE broadband but still the TV didn't connect to the internet.

I will try the solution above when I get chance on Saturday and report back

Thanks for the reply

Re: TV connects to WiFi and wired connection to router but has no internet connection

Aaarrrah — Sat, 19 Oct 2024 13:05:27 GMT

So today I have just tried it again ..

The TV is now connecting to the internet via wireless . I haven't changed anything!