topic Nokia 8 unable to make/receive calls in Devices

Nokia 8 unable to make/receive calls

Timanfaya — Thu, 17 Oct 2024 09:15:32 GMT

Text and data are still fine, so I'm assuming the issue is related to the 3G shutdown.

Via How to ensure your phone is ready for the 3G switch off and https://devicesupport.three.co.uk/guides/device/Nokia/8 supports VoLTE.

Any ideas?

Re: Nokia 8 unable to make/receive calls

Geluk — Thu, 17 Oct 2024 13:39:35 GMT

My Nokia supports VOLTE but NOKIA Support advised wasn't actually enabled on my phone

due to their requirement to thoroughly test with every TELCO 😞

Re: Nokia 8 unable to make/receive calls

Timanfaya — Thu, 17 Oct 2024 15:46:38 GMT

Thanks for the clue!

Re: Nokia 8 unable to make/receive calls

JonathanB — Tue, 22 Oct 2024 09:08:59 GMT

Hi @Timanfaya,

Sorry for the delay in picking up your post. It looks like the Nokia 8 doesn't support VoLTE according to our records although it is a 4G phone. Have you been able to source an alternative phone to use? Have you been in touch with customer services to discuss your options, if so what have they advised?

Thanks,
Jonathan

Re: Nokia 8 unable to make/receive calls

Timanfaya — Fri, 06 Dec 2024 10:28:22 GMT

Rather than junking the phone yet, I ended up switching to a different provider.