topic Re: Data Add on problems in Devices

Data Add on problems

laceejoy — Tue, 22 Oct 2024 15:31:44 GMT

Hi, I have just purchased an unlimited data add on for the month for £25. When I go to the add on section of the app, it says it’s active and is £0 and is not showing up on my bill.

I am still getting messages saying my current data is running out. Does this still mean I will get the unlimited afterwards?

Re: Data Add on problems

KateS — Wed, 23 Oct 2024 10:37:33 GMT

Hey @laceejoy,

Welcome to the Three Community.

The messages you're receiving will be automatic based on your monthly data allowances. If the Add-on is showing as active, you should remain connected.

If your next bill hasn't generated, it may not be visible to view the extra charge yet.

Thanks,
Kate