topic Re: Blank screen on three app when I logging in in Devices

Blank screen on three app when I logging in

MOHSEN194 — Sun, 29 Sep 2024 20:00:58 GMT

When I login on the app and click on go to my account, blank screen comes up. I can’t see my account at all. Could you please help me with this issue. Many thanks

Re: Blank screen on three app when I logging in

Jfisher46 — Sun, 29 Sep 2024 20:18:12 GMT

I’ve already complained about this issue vier live chat & apparently they are looking into it. But i’m not so sure because tbey told me 7 days to fix the issue & nothing seems to be done. As been over a week already. I think that this problem has been going on alot longer prob june time, i first had troubles on & off through out august & thought something must be up. There must be more going on than what three are letting on. This is really bad for a network not knowing whats going on.

Re: Blank screen on three app when I logging in

KateS — Wed, 09 Oct 2024 10:59:41 GMT

Hello both,

We're sorry for the disruption this issue has been causing. Our teams are hard at work to resolve this and are asking for some help from the community to test this again. Can you please check with any devices you have available, and if you're still encountering these issues logging into My3 let us know?

In your reply please confirm the device(s) you've tested, and if the issue is still occurring on the Three App, and which browser(s) you've tested.

Thanks in advance,

Kate

Re: Blank screen on three app when I logging in

Davem1 — Thu, 10 Oct 2024 11:51:53 GMT

I have exactly the same issue, hit go to account and get blank screen, also when I try to top up and all I get is spinning balls and no top up screen. 3 message me telling me I have no credit (I paid 30 quid for a sim on Sunday) yet I can make calls? Tried on iPhone 6S, iPhone 8 and iPhone 13. I've a feeling I've been ripped off here.

Re: Blank screen on three app when I logging in

PeteG — Fri, 11 Oct 2024 18:21:38 GMT

Are you able to try logging in on a PC or Desktop device that uses Chrome to see if that works? Can you also try Chrome on your iPhone if you haven't already?

Pete.

Re: Blank screen on three app when I logging in

RickyA — Wed, 23 Oct 2024 16:44:15 GMT

23-oct-24. Still happening . Blank screen every time when in 3 app and choosing “ go to account” . Had been happening for 3 weeks or more. iPhone 12 .
Can get to account via PC and Chrome browser.

Re: Blank screen on three app when I logging in

JonathanB — Thu, 24 Oct 2024 12:03:47 GMT

Hi @RickyA,

We've had quite a few mentions now that updating iOS should resolve this, can you make sure you've updated your phone's software to the latest update, and if that still doesn't fix this, please let us know what iOS version you have.

Thanks,
Jonathan

Re: Blank screen on three app when I logging in

Loftyscott — Sat, 26 Oct 2024 14:52:42 GMT

I have the same issue. Pay as you go and can’t top up with a voucher. 3 are about to lose my business due to this crap

Re: Blank screen on three app when I logging in

Loftyscott — Sat, 26 Oct 2024 14:54:49 GMT

Safari browser on iPhone 7 ios15.8.3

still not working. Fix it or I move to another provider

Re: Blank screen on three app when I logging in

Jfisher46 — Sat, 26 Oct 2024 15:12:17 GMT

Hi have you done the latest update of your sotware on your iphone recently? I found this help massively as i have iphone 8 myself updated mine to 16.7.10 now i can login to both app & three website no troubles at all.

Re: Blank screen on three app when I logging in

Buzzy87 — Sun, 27 Oct 2024 21:47:16 GMT

I have exactly the same problem and not sure how to get in touch with 3 about dealing with it. 😔

Re: Blank screen on three app when I logging in

PeteG — Mon, 28 Oct 2024 18:18:23 GMT

Hello, Buzzy.

It's disappointing to hear you're having the issue. If you are looking to get in touch with the Support Team about it, you can do so by calling or using chat.

Pete.

Re: Blank screen on three app when I logging in

jaycee — Fri, 08 Nov 2024 15:02:32 GMT

I have this problem trying to login with the app on an iphone 7. I can login to the website without any problem.

Re: Blank screen on three app when I logging in

JonathanB — Thu, 28 Nov 2024 17:23:49 GMT

Hi everyone,

Just to confirm the issues logging in should now be fully resolved. As we mentioned, this was fixed by a software update, but we've managed to resolve issues with older iOS versions now too. Please let us know if you're still having any difficulties accessing My3.

Thanks,
Jonathan