https://community.three.co.uk/t5/Devices/No-Delivery-Date/m-p/40360#M3385 <P>Hi,</P><P>I upgraded 3 days ago to an iPhone 16 Pro Max 256gb Natural Titanium and following a fraud check call the next day, was told that my order had gone through (recieved an email confirming this). The person I spoke to from that team said that my order would be dispatched for next day delivery.</P><P>Yesterday rolls around and no word from Three or DPD, so I speak to customer services on the phone and they wouldn't give me a delivery date, just stating that my new contract starts on the 13th November.</P><P>I've realised that nowhere on the three website, any of the emails or documents I was sent does it state a delivery date - does anyone know if this is normal &amp; what the usual lead time from Three is on this?</P><P>Really disappointed with their customer service at this point, as I could have purchased this device directly from Apple and had next day delivery, or at the very least, some order tracking information other than "submitted".</P> Fri, 08 Nov 2024 11:05:03 GMT Nottutum 2024-11-08T11:05:03Z https://community.three.co.uk/t5/Devices/No-Delivery-Date/m-p/40360#M3385 <P>Hi,</P><P>I upgraded 3 days ago to an iPhone 16 Pro Max 256gb Natural Titanium and following a fraud check call the next day, was told that my order had gone through (recieved an email confirming this). The person I spoke to from that team said that my order would be dispatched for next day delivery.</P><P>Yesterday rolls around and no word from Three or DPD, so I speak to customer services on the phone and they wouldn't give me a delivery date, just stating that my new contract starts on the 13th November.</P><P>I've realised that nowhere on the three website, any of the emails or documents I was sent does it state a delivery date - does anyone know if this is normal &amp; what the usual lead time from Three is on this?</P><P>Really disappointed with their customer service at this point, as I could have purchased this device directly from Apple and had next day delivery, or at the very least, some order tracking information other than "submitted".</P> Fri, 08 Nov 2024 11:05:03 GMT https://community.three.co.uk/t5/Devices/No-Delivery-Date/m-p/40360#M3385 Nottutum 2024-11-08T11:05:03Z https://community.three.co.uk/t5/Devices/No-Delivery-Date/m-p/40425#M3390 <P>Hello there.&nbsp;</P> <P>While I can't guarantee the delivery date - based on when your ordered your phone, and the model, the expected delivery date for that should be by the 13th of November.&nbsp;</P> <P>Pete.</P> Sat, 09 Nov 2024 09:38:57 GMT https://community.three.co.uk/t5/Devices/No-Delivery-Date/m-p/40425#M3390 PeteG 2024-11-09T09:38:57Z