https://community.three.co.uk/t5/Devices/Help-I-m-still-paying-and-I-don-t-know-why/m-p/41410#M3437 <P>I purchased a mobile and sim from 3 about 7-8 years ago. I would have thought it would have been paid off by now but, I’m paying for it? Can someone tell why? I’ve tried to get an explanation from 3 but, to be absolutely truthful I could barely understand the guy? Although what I did glint from the conversation was? That I should have cancelled the contract and the payment! Now how the blazes do I know when the contract finishes, exactly? They are the ones with that information! I reckon I’ve been overpaying for at least 4-5 years, and it appears I can’t stop the payment to 3??? WOW! What is going on???</P> Tue, 26 Nov 2024 10:44:59 GMT Beau0401 2024-11-26T10:44:59Z https://community.three.co.uk/t5/Devices/Help-I-m-still-paying-and-I-don-t-know-why/m-p/41410#M3437 <P>I purchased a mobile and sim from 3 about 7-8 years ago. I would have thought it would have been paid off by now but, I’m paying for it? Can someone tell why? I’ve tried to get an explanation from 3 but, to be absolutely truthful I could barely understand the guy? Although what I did glint from the conversation was? That I should have cancelled the contract and the payment! Now how the blazes do I know when the contract finishes, exactly? They are the ones with that information! I reckon I’ve been overpaying for at least 4-5 years, and it appears I can’t stop the payment to 3??? WOW! What is going on???</P> Tue, 26 Nov 2024 10:44:59 GMT https://community.three.co.uk/t5/Devices/Help-I-m-still-paying-and-I-don-t-know-why/m-p/41410#M3437 Beau0401 2024-11-26T10:44:59Z https://community.three.co.uk/t5/Devices/Help-I-m-still-paying-and-I-don-t-know-why/m-p/41512#M3441 <P>Hi&nbsp;<a href="https://community.three.co.uk/t5/user/viewprofilepage/user-id/22353">@Beau0401</a>,</P> <P>I'm really sorry for any misunderstanding about your plan. We offer plans with a minimum term, so you do need to let us know if cancelling or upgrading the agreement. We wouldn't change or stop a plan without notice. Before the introduction of device loans in 2023 a plan was one combined amount where the phone and plan aren't a separate cost.</P> <P>You can find all the ways to <A href="https://www.three.co.uk/support/contact-us" target="_self">get in touch here</A>. Or there's more info about <A href="https://www.three.co.uk/support/switching/leave-three" target="_self">switching provider here</A>.</P> <P>Thanks,<BR />Jonathan</P> Wed, 27 Nov 2024 15:11:24 GMT https://community.three.co.uk/t5/Devices/Help-I-m-still-paying-and-I-don-t-know-why/m-p/41512#M3441 JonathanB 2024-11-27T15:11:24Z