topic Re: Changing transfer date in Devices

Changing transfer date

Frizzbomb — Tue, 10 Dec 2024 18:23:01 GMT

I’ve activated my SIM card but set my number to be transferred on the 23rd December. I would now like to bring this forward to as soon as possible. My first contact on the online chat yesterday said this would be fine and done today between 12 & 5. This didn’t happen so I used the online chat again tonight and they’ve said it’s not possible because it’s at stage 2 of the transfer.

Can anyone please help with whether or not the date can be changed?

Re: Changing transfer date

JadeF — Wed, 11 Dec 2024 10:03:03 GMT

Hey @Frizzbomb

Welcome to the Three Community page.

Without being able to view your account, I can't say for sure if this can be actioned earlier than the agreed date.

I'm going to drop you a private message with the next steps on how I can help you.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

Jade