Returns bag & label

wendyjc13 — Mon, 16 Dec 2024 10:44:20 GMT

Hi, I upgraded my phone to Google Pixel and didn't get on with it so read on Three you can change within 14 days so after 2 days i rang them and i was put through to someone to reverse the upgrade and told he would send me a returns bag & label, then in the same call upgraded to a Samsung which is brill however after 2 weeks still no returns bag or label, i've tried calling a million times and been on live chat, only to be on hold for 30 mins get to number 1 then be cut off.

I've found an address but was worried if i just send my phone back it could get lost with out the relevant paperwork, i am still responsible for the handset until they receive it and i am refunded.

Any ideas what to do please, never had any issues with Three in the years i've been with them, but this service is ridiculous

Thanks Wendy

Re: Returns bag & label

JadeF — Tue, 17 Dec 2024 16:03:47 GMT

Hey @wendyjc13

I'm sorry to hear of the trouble you're facing in returning your device to us.

As this is a Community page, I'm unable to check this from here, but if you pop over to our Customer service team, they'll take the steps needed to support you with this.

Jade

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Returns bag & label

Re: Returns bag & label