topic Re: Galaxy watch 6 pairing plan in Devices

Galaxy watch 6 pairing plan

Turpin — Fri, 25 Aug 2023 20:55:01 GMT

I am having problems with my galaxy watch 6 pairing plan I deleted the plan by mistake in the wearable app I told three about the mistake so they cancelled the pairing plan so I could start a new plan in the app which did not work I keep getting this message in the wearable app

Please note that you can’t progress to new subscription as you already have an existing one which is still in progress

I have reset my watch reinstalled the wearable app and I still get that message nothing I have tried works cany anone help me please because I have contacted three dozens of times on live message and none of the advisers could solve my problem

Re: Galaxy watch 6 pairing plan

Jhayes7489 — Sun, 27 Aug 2023 08:49:12 GMT

I'm having the same issue and keep being told by three that there is no active subscription on my account

Re: Galaxy watch 6 pairing plan

JonathanB — Mon, 28 Aug 2023 09:18:39 GMT

Hi @Turpin @Jhayes7489,

I'm sorry to hear that there's been an issue with re-pairing. If you've both had the pairing plan removed by customer services then that may mean you'd need to wait for a new bill cycle to start. Have you had a notification of your new bill being ready since the pairing plan was removed?

Thanks,
Jonathan

Re: Galaxy watch 6 pairing plan

Turpin — Mon, 28 Aug 2023 11:39:58 GMT

No not yet when will I get my bill my watch was delivered 22/8/23

Re: Galaxy watch 6 pairing plan

Jhayes7489 — Mon, 28 Aug 2023 14:53:03 GMT

I've never had the smartwatch add on to be removes this is the 1st time trying to add it and getting that message and also everything I'm in touch with three about this issue there's nothing on my account in ref to an add on just keep going in circles with it

Re: Galaxy watch 6 pairing plan

Turpin — Mon, 28 Aug 2023 21:12:02 GMT

Jonathan it keeps saying I already have a plan in progress which I shouldn't have because the advisor told me he's deleted the pairing plan.

Re: Galaxy watch 6 pairing plan

Turpin — Tue, 29 Aug 2023 10:22:37 GMT

Apparently waiting for a new bill cycle does not work according to one of the community members I have an Idea do what three told us to do and clear the cache and reset your servers the problem is definitely with three I am not optimistic about ever getting this pairing plan problem solved.

Re: Galaxy watch 6 pairing plan

JonathanB — Tue, 29 Aug 2023 11:11:33 GMT

Hi @Turpin,

Add ons stay on the account till the end of your bill cycle, so deleting this wouldn't take effect till the next cycle starts. There are a couple of different scenarios and errors, so what other community members have posted may not be the same experience that you're having.

I appreciate this is really frustrating though. I'll PM you to get you in touch with some colleagues that can take a closer look at your account for you.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

Thanks,
Jonathan

Re: Galaxy watch 6 pairing plan

JonathanB — Tue, 29 Aug 2023 11:45:30 GMT

Hi @Jhayes7489,

It might be a case where the request to pair has went through twice in error. I can only make general assumptions here without access to your account. I'll send a PM to get you in touch with some colleagues that can take a closer look.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

Thanks,
Jonathan

Re: Galaxy watch 6 pairing plan

Magoo90 — Tue, 29 Aug 2023 22:08:30 GMT

I read all the forums before I even attempted the pairing. I feared it wasn't going to work and it didn't. I then decided I would try and get it sorted and it's honestly been a nightmare. There is only one person who I've seen has got it sorted on here and it was after more hours and time than I've got. It wasn't clear what happened in the end but @JonathanB put him onto someone at socials called Samantha I think and she was able to finally get it sorted. Good luck. Let me know if you get it sorted.

Re: Galaxy watch 6 pairing plan

Magoo90 — Thu, 07 Sep 2023 16:24:42 GMT

Did you get it working? I've still not heard back from 3. They are useless.

Re: Galaxy watch 6 pairing plan

Turpin — Thu, 07 Sep 2023 17:12:40 GMT

Nope still waiting I was told I have to wait for the bill for my old plan to be deleted from my account not much faith in that

Re: Galaxy watch 6 pairing plan

Turpin — Tue, 12 Sep 2023 13:15:58 GMT

Well I've had my bill and guess what lol I still can't set up a pairing plan I still get that effing message you cannot set up a new plan as you have one in progress

Re: Galaxy watch 6 pairing plan

Turpin — Sat, 16 Sep 2023 17:42:28 GMT

I got it working myself today by changing my phone number now I have it all set up and running atlast

Re: Galaxy watch 6 pairing plan

Benj179 — Tue, 17 Dec 2024 21:50:53 GMT

Hi @JonathanB . Could you please help me, I notice you have successfully helped others in this area and I’m having the same issues as mentioned in this thread with pairing my smart watch. The initial pairing failed and now I have a smart watch plan attached to my account which is not active but it is stopping subsequent pairings. Customer services are useless and have no idea what I am going on about. Is there someone you could kindly put me in touch with to help me get it sorted? Thanks, Ben

Re: Galaxy watch 6 pairing plan

JonathanB — Wed, 18 Dec 2024 12:10:26 GMT

Hi @Benj179,

I'm sorry to hear you've been having all this trouble setting up your watch pairing. Just to understand the issue better, are you also using a Galaxy Watch and seeing an error like this:

"Please note that you can’t progress to new subscription as you already have an existing one which is still in progress"

Was this a watch supplied by Three when you've upgraded, or are you trying to pair this to an existing plan you have with us?

Let me know and I'll check the best next steps to get this moving forwards for you?

Thanks,
Jonathan

Re: Galaxy watch 6 pairing plan

Benj179 — Sat, 28 Dec 2024 11:00:59 GMT

Thanks for the reply Jonathan.

I’m trying to pair an Apple Watch Ultra.

I didn’t buy if from Three, I’ve just moved over to Three from Vodafone where it was working A-Ok. I bought it direct from Apple.

My wife also moved over and her cellular Apple Watch paired up fine.

My watch seemed to time out during the pairing process, it registered the smart watch cellular plan against my account for the £7 a month but it didn’t pair the watch.

I’ve since had the Three customer care team remove the £7 smart watch plan and I tried again to pair on the new billing cycle but I still get the same silly message to saying

“There’s a problem, Please note that you can’t progress to new subscription as you already have an existing one which is still in progress“

any direction on it would be greatly appreciated.

Thanks

Re: Galaxy watch 6 pairing plan

JonathanB — Mon, 30 Dec 2024 17:23:28 GMT

Hi @Benj179,

Thanks for the further info, I've sent you a PM to advise on how to get in touch with some colleagues who can escalate this with our Service Desk.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

Thanks,
Jonathan