topic Oustanding balance despite returning device and paid all bills in Devices https://community.three.co.uk/t5/Devices/Oustanding-balance-despite-returning-device-and-paid-all-bills/m-p/42980#M3606 <P>Is anyone having same issue?? I keep on getting reminder to pay although i have paid all bills and returned device. Last time i talked via live chat they said they havent received device. I sent them tracking number and even receipt from post office. Customer service said they will raise and after a day i had an email confirming issue has now been closed. But i keep on getting letters and reminder email today saying theu will raise debt collection agency which is really really disappointing and stressful. I have already talked in phone, 2 times on live chat and even emailed proof team as advised by live chat team.</P> Mon, 06 Jan 2025 09:45:28 GMT Beccs 2025-01-06T09:45:28Z Oustanding balance despite returning device and paid all bills https://community.three.co.uk/t5/Devices/Oustanding-balance-despite-returning-device-and-paid-all-bills/m-p/42980#M3606 <P>Is anyone having same issue?? I keep on getting reminder to pay although i have paid all bills and returned device. Last time i talked via live chat they said they havent received device. I sent them tracking number and even receipt from post office. Customer service said they will raise and after a day i had an email confirming issue has now been closed. But i keep on getting letters and reminder email today saying theu will raise debt collection agency which is really really disappointing and stressful. I have already talked in phone, 2 times on live chat and even emailed proof team as advised by live chat team.</P> Mon, 06 Jan 2025 09:45:28 GMT https://community.three.co.uk/t5/Devices/Oustanding-balance-despite-returning-device-and-paid-all-bills/m-p/42980#M3606 Beccs 2025-01-06T09:45:28Z Re: Oustanding balance despite returning device and paid all bills https://community.three.co.uk/t5/Devices/Oustanding-balance-despite-returning-device-and-paid-all-bills/m-p/43029#M3607 <P>Hey Beccs,</P> <P>We've given you a little PM about this.&nbsp;<SPAN data-teams="true">To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".</SPAN></P> <P>MaxineH</P> Tue, 07 Jan 2025 13:03:15 GMT https://community.three.co.uk/t5/Devices/Oustanding-balance-despite-returning-device-and-paid-all-bills/m-p/43029#M3607 Maxine 2025-01-07T13:03:15Z