topic Lost Phone in Devices

Lost Phone

Jomaa — Wed, 08 Jan 2025 10:02:37 GMT

Hi,

Try to get help from three network is like trying getting blood out of a stone. I lost my phone and I needed it to be blacklisted and added to CEIR database so the insurance can see that it's been blacklisted. Can someone with some common sense from three contact me so I can get this issue resolved. I have spoke to your live chat line nearly 5 time today and wasted hours of my time but still not resolve.

H Jomaa

07*********

Re: Lost Phone

jr0 — Wed, 08 Jan 2025 10:35:56 GMT

you probably need to provide the imei and proof usage/ownership.
And then I reckon it can take up to 48hours to get to CEIR database after Three's support block the imei on their side.

Re: Lost Phone

Jomaa — Tue, 14 Jan 2025 17:08:39 GMT

I did all of that but the insurer is saying that phone is not showing as black listed on CEIR database. It's a real struggle.

Re: Lost Phone

jr0 — Tue, 14 Jan 2025 19:23:52 GMT

did Three support blacklisted your stolen device(imei)? When?
There are some websites that allow you to check an IMEI. I believe they somehow have access to CEIR data but I don't know how up to date it is. Search something like "blacklist check imei" or "check IMEI stolen"

Re: Lost Phone

JonathanB — Thu, 16 Jan 2025 15:30:57 GMT

Hi @Jomaa,

I'm sorry to hear that you've been having so much trouble dealing with this barring request. I've sent you a PM to get you in touch with more help with this.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

Thanks,
Jonathan