topic Re: there's a problem-pairing apple watch to iPhone plan in Devices

there's a problem-pairing apple watch to iPhone plan

Hoggie76 — Fri, 24 Jan 2025 16:53:12 GMT

I purchased a new Apple Watch in October and have been trying to connect it to my current plan. I have done everything I have been told to do in terms of ensuring the old one is not connected. I have been onto the contact centre numerous times and even tried to cancel the contract (confirmed it would be cancelled on 6th Dec 24 but still live!!!!!! On my account it shows as no paired device but when I try and pair the current watch I get an error message. 3 say its apple, apple have checked and it is a 3 issue and one I can see is called out a lot. I get no help whatsoever from the contact centre. I have been a 3 customer for a long time, I am paying for a contract that I can't use. Really frustrating and with the end of my phone contract due in the next 6 weeks I think it is finally time to take my business elsewher

Re: there's a problem-pairing apple watch to iPhone plan

jr0 — Sun, 26 Jan 2025 18:43:01 GMT

Hi @Hoggie76

When pairing what error you getting?

Have you had a look into https://www.three.co.uk/support/sim-support/smartwatch-pairing-support?intid=yxtsrch-product-Smartwatch-Pairing&source_description=yext%7Eproducts%7Esmartwatch-pairing

Re: there's a problem-pairing apple watch to iPhone plan

Maxine — Tue, 28 Jan 2025 16:23:39 GMT

Hey Hoggie76,

We've sent you a PM about this. To view your messages on the community, click on your avatar image at the top right of any community page, then "Messages".

Maxine