topic Re: iOS 18.2 - WiFi calling not working anymore in Devices

iOS 18.2 - WiFi calling not working anymore

Kevvvy — Tue, 17 Dec 2024 06:50:39 GMT

Since updating to iOS 18.2 I’ve been unable to use WiFi calling on my iPhone 14 Pro Max. I’m When it is enabled I cannot make or received calls. My cell quality is noticeably poorer when I have this option disabled. Can anyone help with this? I’ve even tried using the Beta 18.3 and it hasn’t fixed the issue.

Re: iOS 18.2 - WiFi calling not working anymore

Clever-Trevor — Tue, 17 Dec 2024 17:18:16 GMT

Hi,

Its working for me

have you rebooted & toggled WiFi call on/off etc

Also, WiFi calling only normally shows if determined that mobile signal is weak - does not always appear when say, I am in a strong 5G area & connected to WiFi ( it will stay on 5G )

I would also try at another WiFi location ( as maybe the update now requires different wifi setup - so is ‘picky’ about what is allows for WiFi calling

Re: iOS 18.2 - WiFi calling not working anymore

jr0 — Tue, 17 Dec 2024 17:47:51 GMT

That is a good shout @Clever-Trevor

On Android I often activate aeroplane mode i.e. ON and then I just switch ON the wifi (so mobile data/network is off). In this way I get on wifi calling regarless of the radio/cell coverage 😀 and SMS still works, I guess that is because of IMS

Re: iOS 18.2 - WiFi calling not working anymore

Kevvvy — Tue, 17 Dec 2024 21:40:10 GMT

Thanks for getting back to me. I appreciate it

Done a bit of messing about today. Used my work phone as a hotspot and was able to make calls so that made me think it was a problem with Sky WiFi. But my work phone is 18.2 and works fine

I’ve reset network settings on my phone, set phone up as a brand new phone and tried airplane mode off and on then mobile settings off and on but no success. It’s looking likely to be the router I think so will work on that. Just seems weird that this only started happening after the 18.2 update.

wish I could get a new phone😂

Re: iOS 18.2 - WiFi calling not working anymore

JonathanB — Wed, 18 Dec 2024 09:40:09 GMT

Hi @Kevvvy,

Sorry to hear about this issue with your Wi-Fi calling, but glad to hear that you were able to narrow things down somewhat to the router. I just wanted to clarify are normal voice calls working when you have sufficient coverage for this?

If so, it may be worth checking with the ISP if it's just that one specific Wi-Fi connection affected and you can still make normal calls over mobile signal.

Thanks,
Jonathan

Re: iOS 18.2 - WiFi calling not working anymore

Kevvvy — Wed, 18 Dec 2024 14:23:48 GMT

Thanks. Once I’ve finished working today I’m going to try and reset the router. Working in a Tech Support job I’m trying everything 😂

When WiFi calling is enabled in Settings I cannot make or receive calls. I tested this last night and the call rang on my wife’s iPhone but didn’t connect from my side nor did I get a ringtone. She answered but no one was on the call. As weird as anything

Re: iOS 18.2 - WiFi calling not working anymore

JonathanB — Thu, 19 Dec 2024 11:10:46 GMT

Thanks @Kevvvy let us know how you get on.

Really odd what happened on the call to your wife's phone, so was there an error on your phone, or did the call app just crash, minimise, or disappear? Not quite sure I understand as you're saying she still got the call even though it didn't go through from your end?

Thanks,
Jonathan

Re: iOS 18.2 - WiFi calling not working anymore

MSG — Mon, 23 Dec 2024 17:38:23 GMT

Hello my wife and I are also having this issue (we have sky internet too but it happens when out the house as well). All calls are sporadically connecting or not connecting without rhyme or reason and no matter how we toggle WiFi or reset the whole network it hasn’t fixed the problem. Called the help centre and it wasn’t resolved. My daughter can sit next to us calling our phones and 9 times out of 10 it won’t connect. Any thoughts on how to resolve?

Re: iOS 18.2 - WiFi calling not working anymore

JonathanB — Fri, 27 Dec 2024 14:01:41 GMT

Hi @MSG,

Sorry to hear you've both been experiencing issues with calls lately. If you don't think Wi-Fi calling is relevant here, I'd recommend to have a look at the topic. This covers a few options which may help with calling issues. Let me know if the issues persist after following all the suggestions there.

Thanks,
Jonathan.

Re: iOS 18.2 - WiFi calling not working anymore

MSG — Fri, 27 Dec 2024 15:31:48 GMT

Thanks. Tried that and still no luck. My daughter tried calling both phones and gets a dial tone but nothing appears on either phone. Seems to be better with the data but on WiFi calling nothing happens. Any more ideas? (Thanks for your help!)

Re: iOS 18.2 - WiFi calling not working anymore

PeteG — Sat, 28 Dec 2024 17:13:22 GMT

Hello there.

Have you tried resetting the network settings of both phones just to make sure the defaults are there and the latest carrier settings are installed?

If that doesn't help, and you're finding more success with normal calls over cellular connection, it might be worth turning Wifi calling off for now.

Pete.

Re: iOS 18.2 - WiFi calling not working anymore

Kevvvy — Sat, 28 Dec 2024 22:56:52 GMT

Thanks for your reply

Yep I’ve done all that. I’ve actually fixed the issue for now

Looked on the Sky community page and it mentioned changing the WiFi security level. This never worked but it made me think about the type of fix I always ask people to try in my own job. I forgot the WiFi name and password and then readded. Job done.

Re: iOS 18.2 - WiFi calling not working anymore

Introvertualism — Fri, 03 Jan 2025 23:08:07 GMT

Similar situation here - does anyone know the cause of the problem yet as I've been trying everything without success?

Re: iOS 18.2 - WiFi calling not working anymore

PeteG — Sat, 04 Jan 2025 16:56:36 GMT

Hello there.

Welcome to the Three Community.

It's unclear what might be causing the Wifi calling not to work. Does the Wifi calling work for you when you go into airplane mode on the phone? Doing this disconnects the mobile network, leaving Wifi as the only option for the phone, and sometimes kicks the feature into action.

Pete.

Re: iOS 18.2 - WiFi calling not working anymore

Ashley90 — Sun, 12 Jan 2025 20:00:25 GMT

Hiya how did you fix this issue as I’m currently have in the same issue and everything I’m trying isn’t working

Re: iOS 18.2 - WiFi calling not working anymore

PeteG — Mon, 13 Jan 2025 11:05:51 GMT

Hello, Ashley.

Can you confirmed what it is about it that's not working? Can you confirm what you're doing, and what's happening in place of what is expected?

Pete.

Re: iOS 18.2 - WiFi calling not working anymore

Ashley90 — Thu, 16 Jan 2025 23:51:25 GMT

I’m trying to make calls while connected to my sky wifi at home and it’s not ringing on my end and I’m not able to receive any calls from any one either

Re: iOS 18.2 - WiFi calling not working anymore

PeteG — Fri, 17 Jan 2025 11:56:36 GMT

Hello, Ashley.

Are you having the same issue when you are not connected to the Wifi?

Pete.

Re: iOS 18.2 - WiFi calling not working anymore

Ashley90 — Sat, 18 Jan 2025 17:32:25 GMT

No I can make and receive calls when I turn my WIFI off

Re: iOS 18.2 - WiFi calling not working anymore

PeteG — Sun, 19 Jan 2025 18:12:51 GMT

It sounds like the issue might be with Wifi calling. If you turn off Wifi calling on your phone settings, I have a feeling you will be able to make and receive calls again while connected to Wifi.

Pete.