topic Re: Three trade in in Devices

Three trade in

Andytfay — Thu, 06 Feb 2025 14:18:28 GMT

Hi , does anyone know the timeframe for trade in payment? I was told by email that I would be paid in 3-5 days it has now been 5 days and still no payment. It annoys me because I have to pay my bills on time otherwise there's late payment fees but these companies just do what ever they like.

Re: Three trade in

PeteG — Fri, 07 Feb 2025 10:08:23 GMT

Hello, Andy.

Yeah, the 3 to 5 days sounds about right. That's normally the payment processing time, from when the handset has been received by the team, checked, and payment amount confirmed. If you're already passed that point and have also passed 5 working days from that, I'd recommend getting in touch with the Support Team for trade in to let them know you're still waiting for it.

Pete.

Re: Three trade in

Andytfay — Fri, 07 Feb 2025 14:48:10 GMT

Hi, the email said 3-5 days it's passed the 3-5 days now . Just sounds like there slow processing. Just wondering if any one else had a realistic time frame from there experience.

Re: Three trade in

Troz23 — Mon, 10 Feb 2025 09:03:25 GMT

I’m still waiting for my payment that should have been processed on the 30th Jan, despite it being escalated by 3 I’m still no further getting my trade In payment. Absolutely disgusting from 3 going round in circles chasing my money, Ingram micro can’t send me the phone back and 3 are not paying out.

Re: Three trade in

Ultramagnus — Mon, 10 Feb 2025 20:20:29 GMT

Can you confirm how I will get notified by email or via the three app in orders ? I really think three should look in to services from Ingram and listen to your customers tons of complaints

Re: Three trade in

Maxine — Tue, 11 Feb 2025 11:51:10 GMT

Hey Troz23,

Have we raised this with a team to investigate? Did they give you a time scale of any call backs or emails?

Maxine

Re: Three trade in

Troz23 — Wed, 12 Feb 2025 11:33:25 GMT

Yes I have raised this and they told me to wait 5 days? The 5 days have passed and I still have no answer I’m told to ring back in another 4 days time which is unacceptable on your behalf. Still have not been paid out and no answers from esculating the missing trade in money. 3 company should be ashamed what they are doing to their customers keeping hold of money that does not belong to them

Re: Three trade in

JadeF — Thu, 13 Feb 2025 13:20:31 GMT

Hey @Troz23

Just reaching out to check that you have now received your payment?

Thanks, Jade

Re: Three trade in

JonathanB — Fri, 14 Feb 2025 14:28:45 GMT

Hi @Andytfay,

Have you received your payment or any update in the meantime since posting?

Thanks,
Jonathan

Re: Three trade in

Beata — Tue, 25 Feb 2025 12:28:11 GMT

I trade my phone also and never hear from them anymore. No payment, they ignoring my email and phone- calls too. I think is a scam and I am ready to for claim to court. I know they receive my phone as Have confirmation ticket and all photos of my old device, contract with them and package photo too. Very disappointed and ready to cancel my existing contract

Re: Three trade in

Maxine — Wed, 26 Feb 2025 15:07:49 GMT

Hey Beata,

That's quite concerning you've not heard anything at all. When did you originally put in for the trade in and, what had the agents advised?

Was there any automated reply from the email you'd sent at all?

Maxine

Re: Three trade in

Ultramagnus — Thu, 27 Feb 2025 15:13:42 GMT

Hay Beata listen to someone who will give u a real answer, I traded in my pixel 7 pro . Trade in was £101 with promotion £461 , it took about 3 weeks , this is where three Ingram scam you . So they will send you a quote to your email if you don't except it , it will get auto accepted and funds transferred. This is the scam part you don't actually get the email from them. From when I sent my phone off to 3 weeks after I received no email from three Ingram, they gave me £385.21 and I had to fight for three to get rest so they took £50 off my bill . So In short unless you get a email from them expect a lower offer then you where quoted as once they have your phone they can make any excuse with condition of it

Re: Three trade in

Beata — Mon, 03 Mar 2025 15:49:20 GMT

Some guy from three support try to resolve but I think they play with time to tell you as your phone is not anymorr worth money. Good for me I did very detailed pictures of phone and even orygibal box I send to them. They exactly know what is going on and how to scam people. We are not stupid. I didn’t get reply for any of my emails. I want my phone back as for me is fraud and should have consequences in curt. Many people have same situation and I will try to find more people who will sign petition about this scam. I was customer for over 3 years with them and don’t want to stay any longer.

Re: Three trade in

Beata — Mon, 03 Mar 2025 15:51:27 GMT

They get my phone on 20 of Feb. No reply from them for any of my emails. No money on my acc and no phone? Is that called scam as I think it is. No help for people like me and as I can see is plenty of them.

Re: Three trade in

Ultramagnus — Mon, 03 Mar 2025 20:13:50 GMT

I'm with you I'm Gona write to watchdog so they can look into it

Re: Three trade in

Ultramagnus — Mon, 03 Mar 2025 20:23:12 GMT

reported to BBC watchdog

Re: Three trade in

JonathanB — Tue, 04 Mar 2025 17:26:49 GMT

Hi @Beata,

Sorry to hear this, just to clarify did you receive an email from Ingram to confirm the phone was received on the 20th, and when to expect the payment by, or has there been no email to you from the Trade in team whatsoever?

Thanks,
Jonathan

Re: Three trade in

JonathanB — Tue, 04 Mar 2025 17:32:02 GMT

Hi @Ultramagnus,

I'm sorry to hear this has been your experience. So just to clarify you never received any communication to advise that the phone was graded for a lower amount than the original quoted amount? I'm not sure I've followed after that, did customer services give you the rest of the original quote?

Thanks,
Jonathan

Re: Three trade in

Ultramagnus — Wed, 05 Mar 2025 11:09:25 GMT

I received no communication from trade in company for 2 weeks and even that wasn't the quote , I only managed to get £50 from three off my phone bill which I didn't really want so still £30 short , like I said I have sent all my findings to BBC watch dog who will look into fraudulent behaviour to your customers

Re: Three trade in

Paul12 — Sat, 08 Mar 2025 19:57:19 GMT

Any body who works for three on here .