topic Re: I can’t pick up & dial out call in Devices

I can’t pick up & dial out call

LoliTam — Thu, 13 Mar 2025 23:00:28 GMT

I can’t dial out & pick up call when I connect to wifi

when I switched off the wifi

I can receive & dial out

how can I fix it

thanks a lot

Re: I can’t pick up & dial out call

Paddiewack — Fri, 14 Mar 2025 07:53:15 GMT

My first thought would be to check the broadband speed you’re trying to use. I THINK a minimum download speed is required. The service is automatically provided by Three so should be active. Also try turning your phone off and on and as a last resort reset your network settings.Also check that the phrase WiFi call or something similar is displayed on your phone screen even when you’re not making a call that is obviously self explanatory. As a last resort if all this fails call tech support on 333 option 4 option 3.

Re: I can’t pick up & dial out call

jr0 — Fri, 14 Mar 2025 10:23:50 GMT

If you are on wifi calling you should see it from the status bar, and/or pull down menu and/or locked screen/screen saver. You may also see something like "3 Wifi callling".

Do you happen to have SKY?

https://www.ispreview.co.uk/index.php/2025/02/isp-sky-broadband-uk-promises-to-fix-router-wifi-calling-bug.html

Re: I can’t pick up & dial out call

PeteG — Fri, 14 Mar 2025 11:16:14 GMT

Hi there.

Welcome to the Three Community.

It sounds like you might be having an issue with the Wifi calling. You can disable Wifi calling in the phones settings. This will allow you to remain connected to Wifi and still be able to make and receive calls. If that works, it would confirm that it's an issue with the Wifi calling.

Pete.