topic Re: New watch: E53305-You already have a paired device in Devices

New watch: E53305-You already have a paired device

Mattwilliams89 — Sat, 26 Oct 2024 18:07:52 GMT

So I had an iPhone 14 Pro max with an apple watch and had the smartwatch SIM pairing plan. Everything was working just fine. I've since switched to android - Pixel 9 Pro with a Pixel watch 3. I've been waiting for the watch to be supported, it finally is, but I'm getting the error "E53305-You already have a paired device" when attempting to set it up. Both the iPhone and watch are unpaired from my apple account, which is the only place I can actually see them associated to me. Is there a way to unpair the old watch from three somehow?

Thanks in advance

Re: New watch: E53305-You already have a paired device

PeteG — Sun, 27 Oct 2024 09:59:30 GMT

Hello, Matt.

Welcome to the Three Community.

It's unclear why the watch didn't unpair from the account when you requested it, but I've seen the support team advise on some occasions that they need to remove the Smart Watch pairing addon from the account, then wait until 1 day after the billing cycle before users try to add it back again. It's possible this is what you'll need to do.

To ensure the add on is removed fully from the account, I'd recommend reaching out to the Support Team and letting them know about the issue you're having so that they can make sure the add on is fully removed. You can also get them to confirm which date you should wait until before attempting to add it on again.

Pete.

Re: New watch: E53305-You already have a paired device

richdolman — Mon, 18 Nov 2024 09:42:49 GMT

Did you ever get this sorted I'm having the same issue and I've moved Apple watch ultra 1 to apple watch ultra 2

Re: New watch: E53305-You already have a paired device

Mattwilliams89 — Mon, 18 Nov 2024 09:59:56 GMT

Not yet 😕 I requested that the add-on be removed from my account and am now waiting until the end of a billing cycle - that is actually at midnight tonight, so I'm hoping that tomorrow it won't appear on my account anymore, and I can then set it up afresh from my new watch. I'll post back here with an update when I can!

Re: New watch: E53305-You already have a paired device

JonathanB — Thu, 21 Nov 2024 14:18:28 GMT

Hi @Mattwilliams89,

How did you get on with this after the bill cycle renewed? Please let us know if you managed to get the new watch set up, or if you need any more support.

Thanks,
Jonathan

Re: New watch: E53305-You already have a paired device

Mattwilliams89 — Thu, 21 Nov 2024 15:43:38 GMT

I reached out via the chat on Tuesday as the add-on is still there, I've been told to wait until after the 27th November when it should be removed. I'll then attempt to set up my new (now 3 months old...) watch after that 🤞

Re: New watch: E53305-You already have a paired device

PeteG — Fri, 22 Nov 2024 13:15:15 GMT

Hopefully you'll finally be able to get it up and running after the 27th. Fingers are crossed.

Pete.

Re: New watch: E53305-You already have a paired device

Mattwilliams89 — Sat, 30 Nov 2024 17:45:03 GMT

Just to confirm, @richdolman, @PeteG, @JonathanB that on the 27th I noticed the add-on was removed from my account. I then followed the usual set-up on my phone (The Android watch app in my case) and it worked! All set up now. Thanks for the help, hope it works for you too @richdolman

Re: New watch: E53305-You already have a paired device

mapicker — Sat, 15 Mar 2025 13:11:55 GMT

Hi I’m having the same problem, add

in definitely not showing in my account and I have waited till after the billing cycle, unpaired and repaired watch, uninstalled and reinstalled Apple Watch app, emptied cache from phone and tried everything else recommended by three or the internet. Can anyone at three help me without it taking hours in a queue?

Re: New watch: E53305-You already have a paired device

PeteG — Sun, 16 Mar 2025 10:05:32 GMT

Hello there.

Welcome to the Three Community.

That's not so great. It sounds like the account will need to be looked at by the support team. No one here is able to access your account to do that, you would need to speak to the Support Team on one of the contact options there to have it looked into.

Pete.

Re: New watch: E53305-You already have a paired device

mapicker — Mon, 24 Mar 2025 01:50:37 GMT

Thank you. After a few very frustrating calls and registering a complaint, I am now waiting for the end of my billing cycle to see if changes made have solved the issue. It really does seem that at of the three support team (or at least the initial layer we come into contact with) have very little knowledge on how to troubleshoot anything but the most basic Apple Watch issues.

Re: New watch: E53305-You already have a paired device

JonathanB — Tue, 25 Mar 2025 11:29:00 GMT

Hi @mapicker,

I'm sorry to hear that this has been such a frustrating journey towards getting this fixed. I can confirm there are some scenarios where setting up the cellular pairing again after the next bill cycle is the solution. Please let us know if everything is sorted out once this rolls around.

Thanks,
Jonathan

Re: New watch: E53305-You already have a paired device

mapicker — Tue, 08 Apr 2025 02:44:19 GMT

No this hasn’t helped. I called again and spent another hour of frustration with various teams. I then received a text saying my complaint had been resolved. I’ve been a 3 customer for over 20 years but I’m at the end of my patience now. I’m going to give one more call then will leave this company.

Re: New watch: E53305-You already have a paired device

JonathanB — Wed, 09 Apr 2025 13:15:38 GMT

Hi @mapicker,

I'm really sorry to hear this, I'd recommend to use the options on this page when you get back in touch, and hopefully the team will be able to sort it out this time.

Thanks,
Jonathan