topic Re: Trade In - Payment Outstanding in Devices

Trade In - Payment Outstanding

julia12 — Tue, 22 Oct 2024 08:25:03 GMT

I would just like to enquire whether anyone has actually received the funds for their Three Trade In device?

I received an email confirmation 12 days ago confirming payment for my device had been paid straight into my bank account. After consulting with relevant 3 staff members for the past 2 weeks, I am still waiting for the receipt of these funds.

I would just like to enquire whether anyone that has completed the Trade-In has actually received their funds?

Re: Trade In - Payment Outstanding

KateS — Wed, 23 Oct 2024 10:22:41 GMT

Hey @julia12,

I'm sorry to hear you've not received the trade-in payment.

After you've received the confirmation, you should receive the payment within 5 working days. If you reach back out to our Customer Service team, they'll be able to raise a case for investigation and ensure the payment is on it's way to you.

Thanks,
Kate

Re: Trade In - Payment Outstanding

tomwho — Wed, 23 Oct 2024 14:10:48 GMT

Hi Julia,

I'm currently in the same position and cant seem to get anywhere with three. i'm at my wits end and this whole experience has ensured i wont be staying with three once my contract has ended. At this stage i just feel like cancelling my contract and returning the device but i cant even do that because they have my old phone too!

Re: Trade In - Payment Outstanding

Mary7 — Fri, 01 Nov 2024 06:48:20 GMT

I’m still waiting had this been resolved for you?

Re: Trade In - Payment Outstanding

marcc — Thu, 14 Nov 2024 15:12:09 GMT

Hello,

Following up on this? Same page still hasn't received any payments yet. I don't know where to start.

Re: Trade In - Payment Outstanding

Paul12 — Sat, 08 Mar 2025 15:17:51 GMT

I went on live chat made them put me through to the top complaint person . I kept them on line till they gave me an answer . Told them there scam artist . Was promised it will be solved in 7 days . Which I quoted . There in a contract with us to pay in 5 days . Let’s see what happens

Re: Trade In - Payment Outstanding

JonathanB — Tue, 11 Mar 2025 12:16:23 GMT

Hi @Paul12,

I'm sorry to hear you've had to raise a complaint about this. Please let us know if you receive the payment in the next few days.

Thanks,
Jonathan

Re: Trade In - Payment Outstanding

JonathanB — Mon, 17 Mar 2025 16:32:40 GMT

Hi @Paul12,

I'm just checking in as we're keen to make sure this was resolved, have you received your Trade in payment in the meantime since posting?

Thanks,
Jonathan