topic Re: Galxy watch 7 Ultra plan pairing issues in Devices

Galxy watch 7 Ultra plan pairing issues

shane9082 — Thu, 10 Apr 2025 20:51:49 GMT

Im currently haveing issues with pairing my galaxy watch 7 ultra to my data plan. I have contact three technical support, who have now escalted it to the backend team and apparently i will get a call back. I have done some digging and seems like there been a few people with this issue but it looks never to get resolved.

As you can see from the image below I always get 2002 error. Has anyone had any sucsess with this after a getting this error. I have the esim. I have facotory reset it a million times now.

Re: Galxy watch 7 Ultra plan pairing issues

PeteG — Fri, 11 Apr 2025 08:49:20 GMT

Hello, Shane.

Can you disconnect from Wifi in case your phone is unable to access mobile data while Wifi is on, then try pairing again?

Pete.

Re: Galxy watch 7 Ultra plan pairing issues

jr0 — Fri, 11 Apr 2025 15:32:02 GMT

Did you buy the watch from three? or did you buy it somewhere else and now you are buying just the "watch plan/addon"?

Re: Galxy watch 7 Ultra plan pairing issues

shane9082 — Fri, 11 Apr 2025 19:34:02 GMT

Nope I brought the watch from three with a data plan. I have also a data plan with three with my phone

I have also disconnected the wifi and use just the mobile network

Re: Galxy watch 7 Ultra plan pairing issues

jr0 — Sat, 12 Apr 2025 06:53:10 GMT

@shane9082 did look into these tips

https://www.three.co.uk/support/sim-support/smartwatch-pairing-support

Re: Galxy watch 7 Ultra plan pairing issues

shane9082 — Sat, 12 Apr 2025 13:24:57 GMT

Yup tried this no luck.

Re: Galxy watch 7 Ultra plan pairing issues

shane9082 — Sat, 12 Apr 2025 13:26:55 GMT

Hi Pete wifi is turn off while trying to pair this is the latest error im getting.

Re: Galxy watch 7 Ultra plan pairing issues

PeteG — Sun, 13 Apr 2025 08:29:43 GMT

It looks like you'll need to speak to the support team in order to get the old pairing deactivated/removed. Once that's removed, a new one can be created.

Pete.

Re: Galxy watch 7 Ultra plan pairing issues

shane9082 — Sun, 20 Apr 2025 14:21:54 GMT

Still waiting for three to help keep ring up and no one wants to help this is a joke

Re: Galxy watch 7 Ultra plan pairing issues

JonathanB — Thu, 24 Apr 2025 14:49:28 GMT

Hi @shane9082,

Can I double check, what model of phone are you pairing the Galaxy watch to?

Thanks,
Jonathan

Re: Galxy watch 7 Ultra plan pairing issues

JonathanB — Wed, 30 Apr 2025 13:31:50 GMT

Hi @shane9082,

Was this issue resolved in the meantime since we last heard from you? Please let us know if you're still encountering the same errors, and if you still need any help with this.

Thanks,
Jonathan