topic Attempting to cancel device order in Devices

Attempting to cancel device order

efh13 — Mon, 28 Apr 2025 14:03:55 GMT

Yesterday I ordered an upgrade device and a new SIM. Realised I needed to change the address after ordering, so I spoke to someone on Live Chat at around 9am this morning who said they'd change the address but I would need to cancel the current order and reorder. They put me through to someone who said they would cancel the order as it hadn't shipped yet. Then at 2pm I received an email saying DPD is expecting my parcel? Very confused as to what's going on with my order. Currently waiting to speak with someone on Live Chat but it's taking a long time.

Re: Attempting to cancel device order

Paddiewack — Mon, 28 Apr 2025 19:18:25 GMT

Why chat when you can call?? Seems to me your problem will be that you’ve been credit checked at the address from which you’re changing and the device has to go to your own address. People like you certainly make life unnecessarily complicated.

Re: Attempting to cancel device order

efh13 — Mon, 28 Apr 2025 22:06:35 GMT

Update: Issue has been solved by Three Customer Service.

Re: Attempting to cancel device order

Paddiewack — Tue, 29 Apr 2025 06:43:21 GMT

Well thank goodness for that 👏