topic Re: "Connection Failed" message when I tray to pair a new watch to my iPhone in Devices

"Connection Failed" message when I tray to pair a new watch to my iPhone

Kratchenkertatc — Sun, 25 May 2025 12:38:19 GMT

I've unpaired my old apple watch (and removed the Three mobile plan from it), and have now tried pairing my new apple watch with my iphone.... but when I go to activate my three data plan I get a 'connection failed - the connection to the server was lost. Please try again later' message. I've tried clearing the cache on Safari on my phone, I've changed my password on my three account to only lowercase, I've updated everything to the latest software, I've turned everything off and on again.... but to no avail. Can someone please help as I'm going a bit mad.

(I also spent over an hour speaking to your customer service team, and they absolutely had no idea how to help)

Re: "Connection Failed" message when I tray to pair a new watch to my iPhone

jr0 — Sun, 25 May 2025 20:43:36 GMT

Have a look here... But imo doesn't say much for the case when you are replacing a watch.

I reckon only the moderators can help. Good luck

Re: "Connection Failed" message when I tray to pair a new watch to my iPhone

Kratchenkertatc — Mon, 26 May 2025 06:47:27 GMT

Thanks for that link, but I'm not sure it's the link you meant to paste (as it relates to Sky broadband and a wifi calling bug). I'd love to know what the page was that you wanted me to see....

Re: "Connection Failed" message when I tray to pair a new watch to my iPhone

jr0 — Mon, 26 May 2025 18:44:45 GMT

Soz... I meant to put the link for smart watch pairing FAQ on Three page

https://www.three.co.uk/support/sim-support/smartwatch-pairing-support