topic Re: Me pays sim can’t add to existing account in Devices

Me pays sim can’t add to existing account

Baino333 — Sun, 10 Aug 2025 06:18:24 GMT

I have an existing Three account with no plan attached (used to have home broadband but contract has finished).
I have recently bought a PAYG Sim, and I want to add this to my existing account (currently showing no plans) so that I can manage top ups etc through the ap. I can’t see how to do this.
I have also tried online rather than through the app

can anyone help please?

Re: Me pays sim can’t add to existing account

PeteG — Mon, 11 Aug 2025 08:29:39 GMT

Hello there.

If you have more than one account in your name, you can usually link these together by loading up the account you already have registered on My3, head over to Account, then Account Settings, then choose the option to link another account or number.

Pete.

Re: Me pays sim can’t add to existing account

MichaelP — Fri, 05 Sep 2025 11:54:05 GMT

Hello @Baino333,

Were the steps given helpful for you to get your plans linked to the same account? Please let us know.

Thanks,
Michael