topic Re: 5G Broadband Y5-210MU in Devices

5G Broadband Y5-210MU

JJ484 — Mon, 11 Aug 2025 10:17:43 GMT

my broadband keeps dropping out, while looking at the router log came across this

Sun Aug 10 19:31:20 2025 kern.notice kernel: [ 0.000000] -(0)[0:swapper]Kernel command line: console=tty0 console=ttyS0,921600n1 init=/etc/preinit root=/dev/mmcblk0p28 rootwait loglevel=8 androidboot.selinux=permissive androidboot.hardware=mt6890 initcall_debug=1 page_owner=on earlycon=uart8250,mmio32,0x11002000 console=ttyS0,921600n1 mtk_printk_ctrl.disable_uart=0 ramoops.mem_address=0x42880000 ramoops.mem_size=0xe0000 ramoops.pmsg_size=0x10000 ramoops.console_size=0x40000 bootslot=a bootprof.pl_t=1212 bootprof.logo_t=0 bootprof.lk_t=2695
Sun Aug 10 19:31:20 2025 kern.info kernel: [ 0.000000] -(0)[0:swapper]Dentry cache hash table entries: 131072 (order: 8, 1048576 bytes, linear)
Sun Aug 10 19:31:20 2025 kern.info kernel: [ 0.000000] -(0)[0:swapper]Inode-cache hash table entries: 65536 (order: 7, 524288 bytes, linear)
Sun Aug 10 19:31:20 2025 kern.info kernel: [ 0.000000] -(0)[0:swapper]mem auto-init: stack:off, heap alloc:off, heap free:off
Sun Aug 10 19:31:20 2025 kern.info kernel: [ 0.000000] -(0)[0:swapper]Memory: 637008K/917716K available (11774K kernel code, 1356K rwdata, 4048K rodata, 4096K init, 2725K bss, 280708K reserved, 0K cma-reserved)
Sun Aug 10 19:31:20 2025 kern.info kernel: [ 0.000000] -(0)[0:swapper]SLUB: HWalign=64, Order=0-3, MinObjects=0, CPUs=4, Nodes=1
Sun Aug 10 19:31:20 2025 kern.warn kernel: [ 0.000000] -(0)[0:swapper]
Sun Aug 10 19:31:20 2025 kern.warn kernel: [ 0.000000] -(0)[0:swapper]**********************************************************
Sun Aug 10 19:31:20 2025 kern.warn kernel: [ 0.000000] -(0)[0:swapper]** NOTICE NOTICE NOTICE NOTICE NOTICE NOTICE NOTICE **
Sun Aug 10 19:31:20 2025 kern.warn kernel: [ 0.000000] -(0)[0:swapper]** **
Sun Aug 10 19:31:20 2025 kern.warn kernel: [ 0.000000] -(0)[0:swapper]** trace_printk() being used. Allocating extra memory. **
Sun Aug 10 19:31:20 2025 kern.warn kernel: [ 0.000000] -(0)[0:swapper]** **
Sun Aug 10 19:31:20 2025 kern.warn kernel: [ 0.000000] -(0)[0:swapper]** This means that this is a DEBUG kernel and it is **
Sun Aug 10 19:31:20 2025 kern.warn kernel: [ 0.000000] -(0)[0:swapper]** unsafe for production use. **
Sun Aug 10 19:31:20 2025 kern.warn kernel: [ 0.000000] -(0)[0:swapper]** **
Sun Aug 10 19:31:20 2025 kern.warn kernel: [ 0.000000] -(0)[0:swapper]** If you see this message and you are not debugging **
Sun Aug 10 19:31:20 2025 kern.warn kernel: [ 0.000000] -(0)[0:swapper]** the kernel, report this immediately to your vendor! **
Sun Aug 10 19:31:20 2025 kern.warn kernel: [ 0.000000] -(0)[0:swapper]** **
Sun Aug 10 19:31:20 2025 kern.warn kernel: [ 0.000000] -(0)[0:swapper]** NOTICE NOTICE NOTICE NOTICE NOTICE NOTICE NOTICE **
Sun Aug 10 19:31:20 2025 kern.warn kernel: [ 0.000000] -(0)[0:swapper]**********************************************************
Sun Aug 10 19:31:20 2025 kern.info kernel: [ 0.000000] -(0)[0:swapper/0]rcu: Hierarchical RCU implementation.
Sun Aug 10 19:31:20 2025 kern.info kernel: [ 0.000000] -(0)[0:swapper/0]rcu: RCU calculated value of scheduler-enlistment delay is 10 jiffies.
Sun Aug 10 19:31:20 2025 kern.info kernel: [ 0.000000] -(0)[0:swapper/0]NR_IRQS: 64, nr_irqs: 64, preallocated irqs: 0

Re: 5G Broadband Y5-210MU

PeteG — Mon, 11 Aug 2025 12:31:30 GMT

Hi there.

Oh, that's quite strange. There seems to be a lot of logging going on there. Would you be able to capture a few logs for me over the space of a day, and send them over? Feel free to send it to me in a DM. I'm curious to see if there'll be anything different showing up at different times.

Pete.

Re: 5G Broadband Y5-210MU

JJ484 — Tue, 12 Aug 2025 18:40:38 GMT

Hi Pete,

sent a couple of logs over yesterday, have you had a chance to look at them yet?

john

Re: 5G Broadband Y5-210MU

JonathanB — Wed, 13 Aug 2025 13:01:20 GMT

Hi John,

Pete isn't on shift just now, but I've passed on the extract in the original post to our devices team. I'll also check in with Pete when he's back.

Thanks,
Jonathan

Re: 5G Broadband Y5-210MU

MymsMan — Wed, 13 Aug 2025 15:00:57 GMT

I am also seeing the warning notice box but only in the aplog/APLog_timestamp/early_system.log in the first few messages after the system boots up it does not appear to be repeated during normal running, the messages don't appear in the /early_system.log or /early_system.log.old files

It is worrying that 3/Greenpacket appear to have shipped code with advanced debug tracing turned on,

Re: 5G Broadband Y5-210MU

theMaster — Sun, 17 Aug 2025 09:02:45 GMT

Hi,

This ongoing situation is just an absolute joke, there is ZERO sense of urgency from three. Their incompetence surrounding this whole saga is unbelievable!

I'm looking to take this matter as far as I can publicly.

Would you be interested in sharing any further information you have with me about your experience with this whole farce?

Re: 5G Broadband Y5-210MU

JJ484 — Mon, 18 Aug 2025 14:02:15 GMT

Hi,

I have given up after months of trying to get a stable service, the hardware provided by Three is clearly not fit for purpose, I am not an expert but Safari web browser telling me the connection is not secure when accessing this device is a concern, along with the previously noted issue with the log files. I have purchased another 5G router to replace the Y5 provided by Three.

good luck with you efforts

Re: 5G Broadband Y5-210MU

theMaster — Mon, 18 Aug 2025 14:21:03 GMT

Which one did you buy instead because as it stands this is looking like my only option too. I just had yet another call back from 3 customer support. They told me they cancelled the investigation that I'd put in on the 10th Aug because I didn't answer the phone on Saturday to them because I was out all day.

I got a text message about the missed call and instruction to ring them back which I did the next day (yesterday) but they were just as unhelpful as always.

Now speaking to them just as they cancelled the investigation that was supposed to take 7 days anyway I need to create a new investigation.

How are three allowed to operate such a sub par service is beyond me. I've never experienced so much incompetence in anything all my life.

At the moderators of this forum, you guys are just as bad too. You ask for this and that and then just go cold or quiet.

What's the point f . f . s !