topic Internet not working on new phone in Devices https://community.three.co.uk/t5/Devices/Internet-not-working-on-new-phone/m-p/62361#M4268 <P>Hi I bought my daughter a new phone and the internet isn't working unless she's connected to WiFi. Also texts not sending&nbsp;</P> Wed, 10 Sep 2025 15:11:38 GMT Chelseamcgregor 2025-09-10T15:11:38Z Internet not working on new phone https://community.three.co.uk/t5/Devices/Internet-not-working-on-new-phone/m-p/62361#M4268 <P>Hi I bought my daughter a new phone and the internet isn't working unless she's connected to WiFi. Also texts not sending&nbsp;</P> Wed, 10 Sep 2025 15:11:38 GMT https://community.three.co.uk/t5/Devices/Internet-not-working-on-new-phone/m-p/62361#M4268 Chelseamcgregor 2025-09-10T15:11:38Z Re: Internet not working on new phone https://community.three.co.uk/t5/Devices/Internet-not-working-on-new-phone/m-p/62378#M4270 <P>Hey&nbsp;<a href="https://community.three.co.uk/t5/user/viewprofilepage/user-id/41869">@Chelseamcgregor</a>&nbsp;</P> <P>Welcome to the Three Community page.&nbsp;</P> <P>Sounds like the SIM isn't yet active. How are things looking now?&nbsp;</P> <P>Thanks, Jade</P> Thu, 11 Sep 2025 08:35:51 GMT https://community.three.co.uk/t5/Devices/Internet-not-working-on-new-phone/m-p/62378#M4270 JadeF 2025-09-11T08:35:51Z Re: Internet not working on new phone https://community.three.co.uk/t5/Devices/Internet-not-working-on-new-phone/m-p/62649#M4297 <P>Hi&nbsp;<a href="https://community.three.co.uk/t5/user/viewprofilepage/user-id/41869">@Chelseamcgregor</a>,</P> <P>We never heard back from you, did you manage to get service in the end? Please let us know if this was solved or if you still need any help.</P> <P>Thanks,<BR />Jonathan</P> Wed, 17 Sep 2025 15:16:29 GMT https://community.three.co.uk/t5/Devices/Internet-not-working-on-new-phone/m-p/62649#M4297 JonathanB 2025-09-17T15:16:29Z