topic Re: Buying from manufacturer, but remaining with Three in Devices

Buying from manufacturer, but remaining with Three

Jamesrlondon — Sun, 07 Sep 2025 15:17:41 GMT

I've just bought a new phone directly from Samsung and took out a 2 year contract with Three. I have an existing contract with Three and want to keep my number. Can I put my old sim into the new phone, or do I have to port it to a third party and then port it back to Three? Thanks.

Re: Buying from manufacturer, but remaining with Three

Geluk — Sun, 07 Sep 2025 16:00:29 GMT

Just transfer the SIM; should work.

Re: Buying from manufacturer, but remaining with Three

Maxine — Mon, 08 Sep 2025 10:35:55 GMT

Hey @Jamesrlondon

Welcome to the Three Community!

That's exciting to hear about your new phone and contract. Did you take out an additional contract with us? Also, is your old contract out of minimum term?

Maxine

Re: Buying from manufacturer, but remaining with Three

Jamesrlondon — Thu, 11 Sep 2025 18:23:02 GMT

I did take a new contract with Three. And yes, the old one has just expired. It appears from elsewhere as if I need to port elsewhere and then port back to Three.

Re: Buying from manufacturer, but remaining with Three

PeteG — Fri, 12 Sep 2025 10:06:49 GMT

If you've taken a new contract with a new phone number, yes you would need to port out and then port back in since a PAC doesn't work to move the number within the same network. It sounds like doing an upgrade on your existing SIM would have been the better option, as this would continue your existing service and phone number but with a new deal.

You can proceed by either porting the number out to another network and then back in. That process will cancel the old account and move the number to your new account. Or you can arrange a return for your new SIM, and upgrade the existing one instead.

Pete.