https://community.three.co.uk/t5/Devices/Data-pack/m-p/62631#M4293 <P>This morning I bought a data pack for £15 the data pack was not applied to my account and instead my phone has used the £15 credit I don’t have the funds to top up again but need my phone on as I’ve two small children&nbsp;</P> Wed, 17 Sep 2025 09:57:32 GMT Abieeb97 2025-09-17T09:57:32Z https://community.three.co.uk/t5/Devices/Data-pack/m-p/62631#M4293 <P>This morning I bought a data pack for £15 the data pack was not applied to my account and instead my phone has used the £15 credit I don’t have the funds to top up again but need my phone on as I’ve two small children&nbsp;</P> Wed, 17 Sep 2025 09:57:32 GMT https://community.three.co.uk/t5/Devices/Data-pack/m-p/62631#M4293 Abieeb97 2025-09-17T09:57:32Z https://community.three.co.uk/t5/Devices/Data-pack/m-p/62695#M4304 <P>Hi&nbsp;<a href="https://community.three.co.uk/t5/user/viewprofilepage/user-id/42128">@Abieeb97</a>,</P> <P>I'm sorry to hear your top up has been used as credit rather than a data pack as intended. We can't access or make changes to customer accounts directly from the Community, but please discuss this with <A href="https://www.three.co.uk/support/contact-us" target="_self">customer services</A>, and hopefully they can help.</P> <P>Thanks,<BR />Jonathan</P> Thu, 18 Sep 2025 14:41:08 GMT https://community.three.co.uk/t5/Devices/Data-pack/m-p/62695#M4304 JonathanB 2025-09-18T14:41:08Z