topic Re: Data pack stuck on submitted in Devices

Data pack stuck on submitted

talker894 — Tue, 23 Sep 2025 14:43:20 GMT

So I bought a 60GB pay as you go yesterday I was charged £10 and did not even get my data and call and texts usually it would always happen instantly

JadeF — Wed, 24 Sep 2025 10:20:10 GMT

Welcome to the Three Community Page.

Yes this should happen instantly, unless you have a data pack which hasn't yet expired. Has this updated since you posted this?

If you're still having issues and need help, please come chat with the Customer Service team and we'll take a look into this for you.

Jade

Pwardy171098 — Mon, 29 Sep 2025 15:28:02 GMT

Happened to me too mate just call them up and explain or login to the app and see if you can read pick your preferred plan