topic Re: Can’t reconnect Apple ultra to pair it in Devices

Can’t reconnect Apple ultra to pair it

Goshea — Sun, 05 Oct 2025 21:05:22 GMT

I got an Apple ultra watch last Year from Three and the mobile pairing stopped working. I have reset both the phone and the watch. I also waited a full billing cycle as advised from Customer Service but I am still getting the same issue. When I try to load the mobile service it says “loading plan”, then goes to “set up mobile service” and then loads the following “There's a problem

Please note that you can’t progress to new subscription as you already have an existing one which is still in progress”. Feel like I’m going around on circles. Would appreciate any help. So far reset both in iPhone and watch. Made sure both on latest update. Waited a billing cycle and retried the following. I’ve also changed my password to just numbers and letters.

Re: Can’t reconnect Apple ultra to pair it

Goshea — Wed, 08 Oct 2025 11:09:57 GMT

Could anyone please help 🙏

Re: Can’t reconnect Apple ultra to pair it

MichaelP — Fri, 31 Oct 2025 11:45:15 GMT

Hi @Goshea,

How long has the mobile pairing not been working? Did Customer Services advise you to wait until the next billing cycle so that the plan would refresh, due to the pre-existing subscription warning that was appearing?

Please also try to change your password to only letters (Both upper and lower case).

Thanks,
Michael