topic Re: Samsung chromebook in Devices

Samsung chromebook

Matthew2761 — Sun, 09 Nov 2025 14:38:25 GMT

Hi everyone,

Just upgraded to a Galaxy Fold 7 at the start of November.

Tried to claim the Samsung Chromebook, which turns out the eligible device had to be purchased by 2nd October and claim submitted by the 30th October.

Three were still advertising a claimable gift worth £399, when I did this upgrade on the 2nd November. Any one had this issue before and know of any way to claim it?

Regards,

Matthew.

Re: Samsung chromebook

PeteG — Mon, 10 Nov 2025 10:30:27 GMT

Hello there.

Which advert are you referring to?

Pete.

Re: Samsung chromebook

Derek789 — Thu, 13 Nov 2025 17:31:09 GMT

I'm the same position. I upgraded yesterday and it was still advertised and I posted it to my live chat agent. This was on the 12th of November. Thechat page closed randomly and then the website took it off. I would still want this offer as it was a reason I took the fold 7. Three should still honor this deal as it was advertised.

Derek

Re: Samsung chromebook

MichaelP — Tue, 02 Dec 2025 15:19:45 GMT

Hi @Matthew2761,

I wanted to check back in with you on this. Where was this being advertised when you saw it and completed your purchase on 02/11/25?

Thanks,
Michael

Re: Samsung chromebook

Matthew2761 — Sat, 06 Dec 2025 19:40:22 GMT

Hi @MichaelP

This was being advertised on the Three website for existing customers upgrading. I raised this issue with customer services who then forwarded it to complaints. In the end unfortunately Three wouldn't honor something they wrongly advertised and only offered £50 credit to my account.

Regards,

Matthew.

Re: Samsung chromebook

MichaelP — Mon, 08 Dec 2025 10:01:53 GMT

Hi @Matthew2761,

Thanks for getting back to me, and I completely understand your frustration.

Unfortunately, as the offer redemption is managed by Samsung, it wouldn't be possible to honour it after the claim window has passed.

Was this complaint handled by Three's Device Finance team? It can sometimes be offered to cancel the upgrade if it's still early on, but I can understand you may still wish to keep the new phone.

Thanks,
Michael

Re: Samsung chromebook

Matthew2761 — Mon, 08 Dec 2025 17:54:19 GMT

Hi @MichaelP

I understand this was an offer from Samsung rather than Three, but just felt Three should have offered a Chromebook themselves, given they continued to advertise it after Samsung's claim window closed.

I'm not entirely sure exactly who dealt with it, I was simply put through to complaints who in the end did offer the option to cancel the contract if I didn't wish to accept the £50 credit.

Regards,

Matthew.