Phone fault

Chelle — Sun, 16 Nov 2025 18:39:01 GMT

My Samsung A16 has got a black screen and i can't turn it on. It had charge so I know it's not because of no battery. I have only had the phone for 6 months

Any advice how to get this repaired please

Re: Phone fault

Geluk — Sun, 16 Nov 2025 19:44:45 GMT

Contact SAMSUNG support or whoever you bought it from.

Re: Phone fault

JonathanB — Fri, 21 Nov 2025 15:28:31 GMT

Hi @Chelle,

Samsung devices come with a 24 month warranty so provided the issue is down to a fault, and not damage you should be able to arrange a repair. Please be aware, repairs for damaged devices are usually charged for.

You can find options to arrange this directly through Samsung here: https://www.samsung.com/uk/support/repair/

If Three supplied your phone you can pop into any Three store to have your phone assessed for a repair.

We also have a partner repair service which can arrange doorstep repairs for you, this can be a convenient option as they will bring a repair van to your address and carry the work out whilst you wait. More info here: https://threerepairs.co.uk/

Thanks,
Jonathan

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Phone fault

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