topic Re: Three Refund issue in Devices

Three Refund issue

Henryfs — Tue, 25 Nov 2025 10:05:48 GMT

Has anyone else had an issue with three giving refunds? There was a miscommunication with me and a member of there team and they cancelled my order by accident, but it didn’t process properly. It’s now been over 2 months since I ordered the device and I am yet to receive either the device or a refund for the upfront cost. Every time I speak to a member of the team they prove different lengths of time on how long it will be. At first I was told it would be the end of September, then when I got in contact again in October, it was 48 hours. Now I’ve been told I need to wait at least 8 weeks. All I want is my money back now so I can find a provider who might be useful.

Re: Three Refund issue

MichaelP — Wed, 26 Nov 2025 08:55:09 GMT

Hi @Henryfs,

I'm sorry to hear you've had such a long wait for clarity over this refund.

I'm going to send you a PM to put you in touch with some colleagues to look into this further.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

Thanks,
Michael

Re: Three Refund issue

MichaelP — Wed, 03 Dec 2025 11:41:28 GMT

Hi there @Henryfs,

I just wanted to check in to see how you're getting on with this. Has any progress been made regarding the refund issue?

Thanks,
Michael