https://community.three.co.uk/t5/Devices/Refusal-to-supply-an-external-5G-unit/m-p/66913#M4566 <P>Hi, what do you mean by&nbsp;'bait and switched'?</P> Sat, 07 Feb 2026 11:52:54 GMT Anonymous 2026-02-07T11:52:54Z https://community.three.co.uk/t5/Devices/Refusal-to-supply-an-external-5G-unit/m-p/66906#M4565 <P>Having issues with getting the product I ordered and REQUIRE.</P><P>Ordered 5G OUTDOOR hub, website 'bait and switched' it to an internal 5G hub which is completely useless.</P><P>Been with 3 for 23 years (back to Hutchinson days). Multiple contracts.&nbsp;</P><P>If i have to stand outside in the rain to get a 4G+ or.5G signal why won't they give me a external unit? Because the website says i have a good signal.</P><P>Ended up immediately cancelling with a 'cooling off' return...didn't even bother taking it out the box.</P><P>Over an hour to support to resolve in a circular argument...only want to sell same usless option again or transfer me round and round.</P><P>NEED the external unit as no signal INSIDE the premises regardless of what the website says!</P><P>...seems to be a common issue.</P> Fri, 06 Feb 2026 22:58:56 GMT https://community.three.co.uk/t5/Devices/Refusal-to-supply-an-external-5G-unit/m-p/66906#M4565 Derkins 2026-02-06T22:58:56Z https://community.three.co.uk/t5/Devices/Refusal-to-supply-an-external-5G-unit/m-p/66913#M4566 <P>Hi, what do you mean by&nbsp;'bait and switched'?</P> Sat, 07 Feb 2026 11:52:54 GMT https://community.three.co.uk/t5/Devices/Refusal-to-supply-an-external-5G-unit/m-p/66913#M4566 Anonymous 2026-02-07T11:52:54Z