topic apple watch pairing ? in Devices

apple watch pairing ?

Clever-Trevor — Wed, 09 Nov 2022 19:18:19 GMT

Hi,

My apple watch was paired & working fine - then I recently upgraded my Three contract & then I found the 'smart watch', add-on stopped & so did the apple watch,

In the add apple watch > Add Mobile Service < page - only option was remove plan - which I did....

However, when I now try to re-add ( Network Provider ) it says 'error existing esim pairing' already exists, contract Three.....

I have reset Apple watch / rest iphone network settings & restarted both devices multiple times & I still cannot re-add the Three apple watch plan -

Also; I have a second SIM with O2 / when I try adding their service, the landing page ( to add service ) works!

I feel the problem is that I have a previous 'sim profile' & so obviously cannot add it again - but how can I remove this ?

Any advice appreciated

Re: apple watch pairing ?

Mez — Wed, 09 Nov 2022 20:10:32 GMT

On your three app check add ons, you'll maybe have smartwatch details in there active or pending, call three and ask them to completely remove them, they'll maybe say it could take 4 hours but in reality it'll take about a day before it's completely removed. Then in your watch app go to settings/general/reset/remove all mobile plans. Click remove plans, then keep trying every few hours to pair your watch.. it took mine 2 days and then it paired again. Hope that helps

Re: apple watch pairing ?

Clever-Trevor — Wed, 09 Nov 2022 20:17:32 GMT

Hi - many thanks

I did get a Three txt saying 4 hrs so will now leave it a couple of days…

I did also remove the mobile plan from the watch - thank you….

Thank you for the advice.

Re: apple watch pairing ?

SteveH — Thu, 10 Nov 2022 11:17:13 GMT

Can you let me know if this works - I am trying to set up my first watch on my account and getting the same error.

Re: apple watch pairing ?

JonathanB — Thu, 10 Nov 2022 15:56:21 GMT

Hi @Clever-Trevor, @SteveH,

I'm sorry to hear you've been running into issues with smartwatch pairing. You may have also seen my thread on the community. I'm hoping to have further updates on this soon.

I'll private message your community accounts with directions to the best team to help troubleshoot and get this reported for you.

JonathanB

Re: apple watch pairing ?

Clever-Trevor — Thu, 10 Nov 2022 19:04:10 GMT

Hi - thank you.

I now see the other large thread with others with same / similar issue.

I am still not able to pair ( have been on with Apple support & they say you need to un-provision the esim to clear the issue & is done via your back end support ).

Meanwhile, is a shame - as I renewed my unlimited contract with you for 24 months ( been with you for 10yr + ) & lost my watch add-on which is aggravation now getting is back.

Hoping for a solution soon.

Re: apple watch pairing ?

hamid786uk — Sat, 12 Nov 2022 16:36:51 GMT

@JonathanB - Are you ignoring the 100’s of messages in the main chat regarding Smart Pairing?

Re: apple watch pairing ?

hamid786uk — Sat, 12 Nov 2022 16:38:15 GMT

Tried and testing several times, would appear @Mez you got super lucky. Its a shame 100’s of Three customers are not as lucky as you. My smart pairing has not worked since Sept-22 and Three Customer Service are clueless, they have absolutely no idea.

Re: apple watch pairing ?

hamid786uk — Sat, 12 Nov 2022 16:39:20 GMT

Welcome to the Titanic. If you switch to the main forum regarding Smart pairing, there are 100’s of customers facing the same issue for months with no resolution in sight.

Re: apple watch pairing ?

hamid786uk — Sat, 12 Nov 2022 16:40:12 GMT

Would he good if you @JonathanB can answer your customers questions in the main chat forum instead of showing ignorance.

Re: apple watch pairing ?

SteveH — Thu, 24 Nov 2022 11:50:28 GMT

I am still unbale to get mine working, this has been escalated and escalated yet no one seems to be able to get it working.,

Re: apple watch pairing ?

Mediamaker — Fri, 06 Jan 2023 13:25:28 GMT

Did you get this working in the end I have exactly the same error with this stupid There’s a problem page

Re: apple watch pairing ?

Gary — Mon, 23 Jan 2023 14:07:24 GMT

I agree mate h seems to be the only one

Re: apple watch pairing ?

Gary — Mon, 23 Jan 2023 14:08:42 GMT

I’m the same as well