topic Re: I cant call out, it says I don't have access. Its frustrating me in Network https://community.three.co.uk/t5/Network/I-cant-call-out-it-says-I-don-t-have-access-Its-frustrating-me/m-p/7928#M1010 <P>Hi&nbsp;<a href="https://community.three.co.uk/t5/user/viewprofilepage/user-id/4553">@marymary</a>,</P> <P>That sounds really frustrating! We'll do our best to help. I've seen something like this happen in the past on accounts where the Excess to Bundle cap is on, but the user has Unlimited Minutes.</P> <P>If you check the spend controls section of the App you should be able to switch this off, the cap is to stop you from running over if you don't have Unlimited minutes, so if you do it's safe to remove this.</P> <P>Let us know if that sorts it.&nbsp;<span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> <P>JonathanB</P> Tue, 13 Dec 2022 14:24:13 GMT JonathanB 2022-12-13T14:24:13Z I cant call out, it says I don't have access. Its frustrating me https://community.three.co.uk/t5/Network/I-cant-call-out-it-says-I-don-t-have-access-Its-frustrating-me/m-p/7870#M994 <P>Any number, I daily, it says, I don't have access.</P> Sat, 10 Dec 2022 22:15:43 GMT https://community.three.co.uk/t5/Network/I-cant-call-out-it-says-I-don-t-have-access-Its-frustrating-me/m-p/7870#M994 marymary 2022-12-10T22:15:43Z Re: I cant call out, it says I don't have access. Its frustrating me https://community.three.co.uk/t5/Network/I-cant-call-out-it-says-I-don-t-have-access-Its-frustrating-me/m-p/7928#M1010 <P>Hi&nbsp;<a href="https://community.three.co.uk/t5/user/viewprofilepage/user-id/4553">@marymary</a>,</P> <P>That sounds really frustrating! We'll do our best to help. I've seen something like this happen in the past on accounts where the Excess to Bundle cap is on, but the user has Unlimited Minutes.</P> <P>If you check the spend controls section of the App you should be able to switch this off, the cap is to stop you from running over if you don't have Unlimited minutes, so if you do it's safe to remove this.</P> <P>Let us know if that sorts it.&nbsp;<span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> <P>JonathanB</P> Tue, 13 Dec 2022 14:24:13 GMT https://community.three.co.uk/t5/Network/I-cant-call-out-it-says-I-don-t-have-access-Its-frustrating-me/m-p/7928#M1010 JonathanB 2022-12-13T14:24:13Z