https://community.three.co.uk/t5/Network/My-3-app-is-not-showing-anything/m-p/8016#M1033 <P>Whilst using the 3 app go to the support option - app diagnostics - then click clear cache.&nbsp;</P> Sat, 17 Dec 2022 12:52:43 GMT MZone 2022-12-17T12:52:43Z https://community.three.co.uk/t5/Network/My-3-app-is-not-showing-anything/m-p/8003#M1027 <P>Hello there,</P><P>I am a new 3 user and have registered in my 3 app. After logging in, all the information about how many gigabytes, minutes and SMS left is missing - the slots are simply empty.</P><P>Though, the option to upgrade to note expensive contract is there <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span> everything else is missing! After pressing some random features someone I get a connection error message.</P><P>It's going on for few days so far. Restarting the phone didn't help. I logged in for the first time using WiFi, but under WiFi or full 5G my app isn't showing anything.</P> Fri, 16 Dec 2022 22:41:56 GMT https://community.three.co.uk/t5/Network/My-3-app-is-not-showing-anything/m-p/8003#M1027 Veronika88 2022-12-16T22:41:56Z https://community.three.co.uk/t5/Network/My-3-app-is-not-showing-anything/m-p/8012#M1030 <P>Hi, 2 possibilities. It may take 3's systems a few days to talk to each other or to fully setup your account or there is some corruption in the app so try delete and reinstall. 3's app has always been a bit flakey sometimes you can connect with wifi and at other times using the mobile signal and, if all else fails, hit the phone with a hammer.</P> Sat, 17 Dec 2022 10:37:18 GMT https://community.three.co.uk/t5/Network/My-3-app-is-not-showing-anything/m-p/8012#M1030 sc1999 2022-12-17T10:37:18Z https://community.three.co.uk/t5/Network/My-3-app-is-not-showing-anything/m-p/8016#M1033 <P>Whilst using the 3 app go to the support option - app diagnostics - then click clear cache.&nbsp;</P> Sat, 17 Dec 2022 12:52:43 GMT https://community.three.co.uk/t5/Network/My-3-app-is-not-showing-anything/m-p/8016#M1033 MZone 2022-12-17T12:52:43Z https://community.three.co.uk/t5/Network/My-3-app-is-not-showing-anything/m-p/8098#M1043 <P>Sorted. In a very strange way)</P><P>When my office is in the dark mode, all text becomes white and background black, but the app keeps the background white. In the end we have a white on white text.</P><P>Returned back to the day mode - everything is fine!</P><P>Thanks everyone!</P> Tue, 20 Dec 2022 13:42:59 GMT https://community.three.co.uk/t5/Network/My-3-app-is-not-showing-anything/m-p/8098#M1043 Veronika88 2022-12-20T13:42:59Z https://community.three.co.uk/t5/Network/My-3-app-is-not-showing-anything/m-p/8099#M1044 <P>My phone, not the "office" - T9 typo</P> Tue, 20 Dec 2022 13:43:58 GMT https://community.three.co.uk/t5/Network/My-3-app-is-not-showing-anything/m-p/8099#M1044 Veronika88 2022-12-20T13:43:58Z https://community.three.co.uk/t5/Network/My-3-app-is-not-showing-anything/m-p/8326#M1074 <P>Hey&nbsp;<a href="https://community.three.co.uk/t5/user/viewprofilepage/user-id/4630">@Veronika88</a>,&nbsp;</P> <P>Glad to hear you figured this out, sounds like it must have been a real head scratcher! I've passed the feedback onto the app team. Can you let us know what device make and model you are using? This is always handy to know when we're passing on info about bugs.&nbsp;<span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> <P>Thanks,<BR />JonathanB</P> Thu, 29 Dec 2022 15:17:26 GMT https://community.three.co.uk/t5/Network/My-3-app-is-not-showing-anything/m-p/8326#M1074 JonathanB 2022-12-29T15:17:26Z