Cannot roam in Europe after enabling.

Nickeh — Fri, 30 Dec 2022 08:53:55 GMT

I enabled international roaming after arriving in Belgium, its been way over 4 hours and I still cannot roam. This is a big issue and only happened since my contract was changed by 3. It states I've set a 0 cap but I cannot call 3 to change.

Re: Cannot roam in Europe after enabling.

JonathanB — Fri, 30 Dec 2022 11:06:54 GMT

Hi @Nickeh,

I'm sorry to hear that you're experiencing these issues connecting from Belgium. If you can access Wi-Fi or another device, you should be able to the amend the spend cap from My3 online, or on the app.

In case there's any difficulties doing this, I'll also send you a private message to get you in touch with a team that can help further. To access your messages click on your avatar in the top right of any community page, then "messages".

JonathanB

topic Re: Cannot roam in Europe after enabling. in Network

Cannot roam in Europe after enabling.

Re: Cannot roam in Europe after enabling.