topic Re: We received Three 5g hub today and connection is terrible in Network

We received Three 5g hub today and connection is terrible

KHow — Fri, 30 Dec 2022 20:23:39 GMT

As stated in the title I received the 5g hub today and we tried it all over the house and the connection to the network is really bad, it’s not the Wi-Fi that’s the problem it appears to be an inconsistent connection to the Three network. If we run a speed test the download speeds can be anything from less than 1mbp to over 300mbp but the ping can be over 2000. I can’t find a suitable place for the hub that works, at the minute to get it to connect its in the loft at the highest point of the house. If anyone has any ideas that may help before we send it back and cancel the contract that would be great. The connection status shows 4 bars for LTE and 3 bars for 5g with an rssi of -99. Many thanks in advance for any assistance.

Re: We received Three 5g hub today and connection is terrible

MZone — Sat, 31 Dec 2022 09:43:06 GMT

Switch you router off/on and if you still have issues check the Network status checker

Re: We received Three 5g hub today and connection is terrible

KHow — Sat, 31 Dec 2022 10:05:42 GMT

Thanks, I already tried those, I feel that 5g Broadband is just not very good where I am.

Re: We received Three 5g hub today and connection is terrible

Dazzar — Mon, 02 Jan 2023 08:45:19 GMT

Where about are you with this issue

Re: We received Three 5g hub today and connection is terrible

JonathanB — Tue, 10 Jan 2023 15:56:00 GMT

Hi @KHow,

I'm not sure if you saw my reply on the other thread you posted on? I sent you a private message to direct you to some more help with this.

Thanks,
Jonathan