topic My phone keeps on saying no service and mobile data is not working in Network

Calling issue 23/01/2025 [UPDATED]

DanniD — Fri, 24 Jan 2025 09:17:49 GMT

Hi everyone,

UPDATE: Following an issue affecting voice calls yesterday, services have almost returned to normal overnight. Our monitoring has picked up an issue with calls connected via WiFI which we are investigating urgently.

Today, we also expect to see an additional impact on our service due to Storm Éowyn in some areas. We have already deployed extra engineering resources and planning for these areas, so we can bring sites that are impacted back online as soon as it is safe to do so.

A normal volume of 999 calls were connected yesterday and our monitoring confirms the service is working fully this morning.  We continue to investigate the small number of reports that we received about 999 call failures. We apologise sincerely for the inconvenience caused by the issues on our voice network.

Due to these issues, our phone and chat lines are and will continue to be incredibly busy, so we're aware there may also be issues getting through to the teams at the moment. Please bear with us as we work through this.

Thanks,
Danni

Can't make calls

Stevieag — Wed, 26 Oct 2022 22:57:31 GMT

I have recently stopped being able to make phone calls.

I could and now can't, I'm on an unlimited contract.

I did recently renew my contract if that is part of the issue? Not really what I expected.

Network working fine in all other ways, data good, can receive calls and and can call voicemail.

Re: Can't make calls

StephR — Thu, 27 Oct 2022 08:40:40 GMT

Hey Stevieag, sorry you're having trouble with calls, that's a nuisance!

What exactly is happening when you try to make a call?
Is that happening with every number you try, or just particular ones?
Is it just happening in one particular area, or everywhere you've been recently?

A good first troubleshooting step is to reset your network settings. You should find the option to do that in your Settings menu, usually under something like 'Reset' or 'Network'. You can also find specific steps on our device support pages.

Let us know how you get on, we'll do all we can to help.

Re: Can't make calls

Marylyn45 — Mon, 08 May 2023 13:06:49 GMT

Is happening to every number and is say my number doesn’t support this service

Re: Can't make calls

J4m13 — Sun, 22 Oct 2023 17:56:14 GMT

I am unable to call other 3 users and despite showing 5G I do t get any internet. Been going on for a week and customer service is useless

Re: Can't make calls

JonathanB — Mon, 23 Oct 2023 14:29:59 GMT

Hey @J4m13,

I'm sorry to hear that you've been having issues with calling and using data recently. Are you on a PAYG or Pay Monthly contract? Can you let us know what error message(s) you're seeing when the call fails, or when you try and connect to web pages or use apps?

Thanks,
Jonathan

Mobile data not working

Kevink — Fri, 09 Feb 2024 17:36:26 GMT

My mobile data is not working I have 28.9 gb of data left and trying to get hold of someone from three is like asking my nana to come back from the dead any suggestions would be appreciated I've turned my mobile off and on no joy also turned airplane mode off and on still not working

Data

Nowrouzi — Fri, 09 Feb 2024 18:24:57 GMT

Hi my internet is not working

Re: Mobile data not working

OVITCH — Fri, 09 Feb 2024 18:27:15 GMT

this will not help but i've got the same . i'm in sw uk which area are you as it may be a localised problem

Re: Mobile data not working

Kota — Fri, 09 Feb 2024 18:33:59 GMT

No mobile data in Bristol either, been like it for a good 2 hours. Network status says no issues, methinks they might be fibbing 😛

No data services

AngusK — Fri, 09 Feb 2024 18:40:25 GMT

I have managed to find this forum via Three's 'X' (formerly Twitter) feed. The feed itself appears silent about any problems. No mention of it on their support pages (https://www.three.co.uk/support/contact-us), their Facebook page says to contact them on the app or website, the app chat doesn't work, the website chat doesn't work, the '333' number doesn't work, the other contact numbers don't work either, the sales number doesn't work ... and I don't have data on my phone! Didn't realise until I left a WiFi area and tried to stream something.

Down Detector (https://downdetector.co.uk/status/3/) is showing a large outage nudging 3000 complaints per hour. And in all of this we are left shouting into the void, hoping that 3 isn't suffering a cyber attack or something, and in an information vacuum caused by nobody from 3 giving us an update. What's going on???

Re: No data services

sc1999 — Fri, 09 Feb 2024 18:49:15 GMT

We have had this issue before and a moderator did post but could not give details. Don't expect too much from 3 until the issue hits the news websites.

Don't forget the network status checker.

https://www.three.co.uk/support/network-and-coverage/network-support

Re: Data

sc1999 — Fri, 09 Feb 2024 18:52:42 GMT

Please check the network status checker

https://www.three.co.uk/support/network-and-coverage/network-support.

The info you have given is insufficient to give further help. Is the issue phone or broadband related? If it's your phone is data turned on?

Re: No data services

AngusK — Fri, 09 Feb 2024 18:56:08 GMT

Coverage checker for my area: "Our systems haven't reported any network problems." There is a generic message at the top of that page saying "We are aware of an issue with the network. Our engineers are working hard to fix it. Please accept our apologies for any inconvenience caused.", which is pretty generic and anodyne. Would they even admit if they had had a cyber attack?

Engineering issue

Jac — Fri, 09 Feb 2024 19:09:02 GMT

On the train approx 2 hours ago I received 3 missed calls, the sender ID was 'missed call' but the text said it was from 3 asking me to call a number. My phone did not ring incidentally it was just text messages saying missed call. After the third text, I blocked the number it seemed strange. Then my phone (although clearly showing strong coverage) wouldn't connect to the internet. When I got home I logged into my account to see if there was an issue. I noticed an unusual amount payment had been set up for 13 Feb. I have tried to contact 3 for help to find out what's going on. But the digital assistant isn't working and when I tried to call 3 on my phone using first 333 and then the 0333 number it said the number wasn't recognised. I've now alerted my bank. Can someone from 3 tell what is going on? I have also seen a notice on the website saying 3 are aware of 'engineering issues'

Re: No data services

Jac — Fri, 09 Feb 2024 19:12:06 GMT

Just posted, similar issue. It started with text messages to my phone. Worryingly I have noticed that the dd on my account has altered so I have just contacted my bank

Re: No data services

sc1999 — Fri, 09 Feb 2024 20:24:52 GMT

A Three UK spokesperson told the Sun: “We are aware of an issue with the network and are working hard to fix it. Please accept our apologies for any inconvenience caused.”

Three down updates – Network hit with outage as hundreds of customers left without internet and signal | The Sun

Re: Engineering issue

sc1999 — Fri, 09 Feb 2024 20:25:13 GMT

A Three UK spokesperson told the Sun: “We are aware of an issue with the network and are working hard to fix it. Please accept our apologies for any inconvenience caused.”

Three down updates – Network hit with outage as hundreds of customers left without internet and signal | The Sun

Re: Data

sc1999 — Fri, 09 Feb 2024 20:25:50 GMT

A Three UK spokesperson told the Sun: “We are aware of an issue with the network and are working hard to fix it. Please accept our apologies for any inconvenience caused.”

Three down updates – Network hit with outage as hundreds of customers left without internet and signal | The Sun

Re: Mobile data not working

sc1999 — Fri, 09 Feb 2024 20:26:03 GMT

A Three UK spokesperson told the Sun: “We are aware of an issue with the network and are working hard to fix it. Please accept our apologies for any inconvenience caused.”

Three down updates – Network hit with outage as hundreds of customers left without internet and signal | The Sun