topic Re: Voicemail deleted without my knowledge and saved VM have also disappeared in Network

Voicemail deleted without my knowledge and saved VM have also disappeared

DA-1 — Sat, 25 Jan 2025 19:49:31 GMT

My VM greeting has been deleted . It was sentimental ( my dog barking ) it’s no longer my greeting and I haven’t deleted it . Also my saved voicemails have also been deleted - or longer there . How do I access them .

Re: Voicemail deleted without my knowledge and saved VM have also disappeared

PeteG — Sun, 26 Jan 2025 10:57:20 GMT

Hello, DA-1.

Welcome to the Three Community.

In voicemail, I'm sorry to say that saved messages are only saved for around 15 days. After that, the messages are deleted.

Pete.

Re: Voicemail deleted without my knowledge and saved VM have also disappeared

DA-1 — Mon, 27 Jan 2025 12:08:01 GMT

Thank you for the reply, are you able to tell me why my VM greeting has been deleted ?

Re: Voicemail deleted without my knowledge and saved VM have also disappeared

Maxine — Tue, 28 Jan 2025 11:26:26 GMT

This isn't something that we can check from here, DA-1 but, you can certainly get in touch with our Customer Service Team and they'll be able to check this for you.

Maxine