topic Re: Poor network in Network

Poor network

Mrbajrami — Sat, 25 Jan 2025 20:55:48 GMT

I have been having issues over 2 years now in my area

Re: Poor network

PeteG — Sun, 26 Jan 2025 11:02:42 GMT

Hello there.

Oh gosh, that's a long time to be having issues. Checking the area status is normally the first thing I'd recommend. There's also a coverage checker on there as well, might be worth checking the general coverage in the area too.

Network issues wouldn't normally persist for so long in most cases, so it's also worth considering that the device has an issue. You can test that by trying a different phone, or comparing your experience with another Three user.

If it's still unclear what's going on after that, I'd recommend speaking to the Support Team for further advice and options.

Pete.

Re: Poor network

Mrbajrami — Tue, 28 Jan 2025 11:01:43 GMT

It's very poor it's never working always one bar never have full network

Re: Poor network

JonathanB — Wed, 29 Jan 2025 17:32:19 GMT

Hi @Mrbajrami,

How did you get on with Pete's suggestions? Does the Network Status Checker show there's any known issue we're working on? Have you been in touch with customer services to discuss this situation, if so what have they advised?

In terms of having one bar of signal, can you help us understand the impact this is having? Are you having trouble with making/receiving calls, or with the call quality, or are you experiencing poor speeds, or time outs with your Mobile Data?

Thanks,
Jonathan