topic Poor signal in Network

Poor signal

Robti — Wed, 29 Jan 2025 09:03:16 GMT

last couple of days I have had 1 bar of 4G signal and 2mb download speed, called up live chat and was told the mast is over provisioned and nothing they can do so I have to live with it asked if I could cancel contract early as this happens a lot and told no. So any help on this?

Re: Poor signal

JadeF — Thu, 30 Jan 2025 14:10:59 GMT

Hey @Robti

This sounds really frustrating. I'm sorry to hear that you are having this trouble.

If you enter your postcode here, what does it advise is going on in the area? Did the team follow some troubleshooting steps and make any suggestions to help?

Jade

Re: Poor signal

Robti — Thu, 30 Jan 2025 22:16:21 GMT

Thanks was told on chat that local mast over subscribed and nothing could be done, so onto phone to complain and after a few tries because of the signal was connected and offered one month of half price airtime with no guarantee it would be any better or the option of cancelling my airtime with no early cancellation fee, so took that with my pac code and signed up with EE.
Thanks

Re: Poor signal

JonathanB — Fri, 31 Jan 2025 10:22:41 GMT

Hi @Robti,

Sorry to hear that the result is that you're switching provider, but glad to hear the team did help with the fee.

Thanks,
Jonathan

Re: Poor signal

Robti — Fri, 31 Jan 2025 12:48:33 GMT

Thanks other than that I was happy but the problems were getting worse as time went on so happy or not I had to leave as no calls or data