topic Re: Not receiving security texts following port in Network

Not receiving security texts following port

bearfluff100 — Fri, 16 Sep 2022 19:05:31 GMT

Hi everyone. I ported my number from Vodafone today - all seems ok but I am now unable to receive any security verification texts which means a lot of the apps aren’t working (WhatsApp, online banking etc). From a quick google it looks as though this is a common error. Online chat haven’t been very helpful. Has anyone got any advice?
Thank you!!

Re: Not receiving security texts following port

PeteG — Fri, 16 Sep 2022 19:31:03 GMT

Hello.

Welcome to the Three Community.

That sounds like a frustrating issue to have.

When did you use your PAC with Three? Are you having issues receiving texts from other users on other networks? Keep in mind iMessages and Chat messages don't count as texts messages and would come through regardless of whether the port in was completed.

If you're unsure, it might be worth turning iMessage off (iPhone) or Chat Features off (android) and then testing your texts to see if they are working correctly.

Pete.

Re: Not receiving security texts following port

bearfluff100 — Sat, 17 Sep 2022 05:27:34 GMT

Hi Peter,

thanks for your reply. I used my PAC on Thursday this week. There’s no issues with other text messages as I’m still receiving them. It’s just security texts.

louise

Re: Not receiving security texts following port

PeteG — Sat, 17 Sep 2022 17:26:55 GMT

It sounds like there might be an issue with the routing after porting in to the network. I'll send you over some details on what to do next.

Pete.

Re: Not receiving security texts following port

Skylark001 — Tue, 25 Oct 2022 19:03:51 GMT

@PeteG, I'm still having the same problem as Bearfluff, above. Security codes are not coming through instantly via Wifi-Calling. They arrive hours or days late, by which time they're out-of-date and can't be used. This is a serious problem.

I live in a remote rural location with zero mobile reception, so I'm dependent upon Wifi-Calling. Wifi-Calling still works perfectly for me re. making and receiving calls on my mobile BUT for the last month texts are not arriving promptly.

Picture it! I need to log in to my bank so on my mobile I switch on its wifi and its Wifi-Calling. Then I press "Send" on my bank's website so that the security code will be sent to my mobile. But the mobile doesn't receive it! Infuriating!

The system worked well for all of the 12 months leading up to this past month. Something has gone badly wrong somewhere in Three's text networks during the last month.

Every time I speak to one of the assistants in India they try to blame my phone or my broadband provider or my router! But my partner still has no problem using the same system as me . . . but my partner is with EE.

Re: Not receiving security texts following port

Chris1998 — Thu, 29 Dec 2022 17:49:50 GMT

Hi Pete, I am having the exact same problem as described by @bearbluff100. Please can you help me. I desperately need to get on WhatsApp but cant recieve the verification code on my new phone. I transferred my number from vodafone using a pac number and can recieve texts/calls from all other numbers but not my whatsapp verification code.

Thanks,

Chris

Re: Not receiving security texts following port

Lou_blade — Mon, 09 Jan 2023 18:28:06 GMT

Can you provide details please? I am having the same issue!! Moved over from Vodafone and haven’t received the verification sms from WhatsApp

Re: Not receiving security texts following port

Lou_blade — Mon, 09 Jan 2023 18:32:09 GMT

Did you get a reply to this? Thanks

Re: Not receiving security texts following port

StephR — Tue, 24 Jan 2023 11:39:32 GMT

Hey @Chris1998 and @Lou_blade

So sorry we didn't get back to you here! How did you get on with this?

If you're still having issues receiving that verification text, can you please try resetting your network settings? The option to do that should be in your phone's settings menu, usually under Network or Reset headings.

It can also help to check your internet and messaging settings by following these steps.

Let us know if you're still stuck after this and we'll figure out the next best step for you.

Re: Not receiving security texts following port

hertspaul — Mon, 22 Apr 2024 16:10:56 GMT

Hi. Ported from EE to Three and have the same issue - not receiving any verification texts since the Port. Can't log in to WhatsApp, bank, taxi app etc etc. Customer service less than helpful. Please can someone help?

Re: Not receiving security texts following port

JonathanB — Tue, 23 Apr 2024 14:21:21 GMT

Hi @hertspaul,

Is this only affecting automated texts? We've seen a potential solution on a related thread

Please check your messaging app for spam/blocked messages. On Android you open the Messages app, then click on the menu in the top right, and you'll usually have a "Spam and Blocked" option.

For iPhones there should be a couple of relevant settings in Settings > Messages. "Message Filtering" and "Blocked Contacts" should appear in this menu.

If these option don't seem relevant, then you'll be best to advise customer services that you're experiencing a split port. This usually affects calls and texts, but if you let the team know that specifically since porting you aren't receiving messages, they can query this with our porting teams.