Sim still not activating

karlc — Mon, 03 Feb 2025 10:58:31 GMT

Hi all.

Im at my wits end about this and Im hoping someone can help.

I upgraded / renewed by mobile home broadband on the 24th Jan and was sent a new hub.
I noticed on the day that my old broadband hub / sim had been stopped working. I was sent a new sim with the hub, to which I activated and waited for the hub to work but after 4 days, it still wasn't connecting.

I then ordered a new sim to see if that would work and was sent a text message on the 31st (day of delivery) that it had been activated. Its now the 3rd Feb and it still isnt working. Ive tried putting the sim card in my phone to see if it would work but also not getting a signal on there.
Ive tried contact Three through their live chat but each time its not helpful and its just the same suggestions which havent worked. They did confirm that its the correct sim but surely it shouldnt take this long for it to be working?

Re: Sim still not activating

Maxine — Tue, 04 Feb 2025 15:01:07 GMT

Hey karlc,

That's not great to hear your SIM isn't working for you. We did have a delay with activating SIM cards but this has since been rectified. Are you still having the same issues today? Let us know.

Maxine

Re: Sim still not activating

karlc — Tue, 04 Feb 2025 18:39:36 GMT

Hi.

no...its still not working.

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Sim still not activating

Re: Sim still not activating

Re: Sim still not activating