topic Re: New sim - Not direct from 3 - Not activated - Can't find number in Network

New sim - Not direct from 3 - Not activated - Can't find number

Joe81 — Mon, 03 Feb 2025 14:18:07 GMT

I've just purchased the new S25 direct from Samsung, included in the deal was a 3 sim.
This sim has arrived but hasn't been activated and there is nothing with the number on for me to be able to activate it.
To speak to 3 support, I need to know the number, but I can't find it, it is not on any of the paperwork the phone was sent with.

What can I do?

Re: New sim - Not from 3 - Not activated - Can't find number

karlc — Mon, 03 Feb 2025 14:15:13 GMT

Do you have a three account that you can log into?

You should be able to activate the sim from your dashboard

Re: New sim - Not from 3 - Not activated - Can't find number

Joe81 — Mon, 03 Feb 2025 14:16:58 GMT

You need to know your number to be able to create an account.
I don't know the number and have no way of finding it out.

Re: New sim - Not direct from 3 - Not activated - Can't find number

Geluk — Mon, 03 Feb 2025 15:19:40 GMT

Try placing it in phone, and when network sees it, it'll be activated.
Scroll through SIM settings in phone to see what your number is.

Re: New sim - Not direct from 3 - Not activated - Can't find number

Joe81 — Mon, 03 Feb 2025 16:52:20 GMT

I have put it in my phone but it doesn't recognise it as an active sim so I can't do anything with it.

Re: New sim - Not direct from 3 - Not activated - Can't find number

jr0 — Tue, 04 Feb 2025 10:02:14 GMT

if there are any numbers on the back of the sim (and usually there are, this is the sim id or iccid) this means something to support and shop staff. So either chat with support or pop into a store.

Re: New sim - Not direct from 3 - Not activated - Can't find number

Maxine — Tue, 04 Feb 2025 14:59:30 GMT

Hey Joe81,

Is the SIM still not activated for you today? Let us know.

Maxine

Re: New sim - Not direct from 3 - Not activated - Can't find number

virgomaiden — Tue, 04 Feb 2025 21:39:05 GMT

I have the same issue. Been on Three chat and in store and still not resolved. How are you getting on with ut

Re: New sim - Not direct from 3 - Not activated - Can't find number

karlc — Wed, 05 Feb 2025 08:14:25 GMT

Ive been waiting nearly two weeks now for my mobile broadband sim to work...getting frustrated as nothing seems to be working

Re: New sim - Not direct from 3 - Not activated - Can't find number

JadeF — Wed, 05 Feb 2025 15:55:20 GMT

Hey @karlc

I really can hear how frustrating this is for you, so I'm going to drop you a private message on how I can help you.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

Thanks, Jade

Re: New sim - Not direct from 3 - Not activated - Can't find number

ant0903 — Tue, 11 Mar 2025 15:45:36 GMT

i am having the same problem, new sim and new phone but sim is not activated. three said that i should contact to samsung and samsumg said that i should contact three. any suggestions ?

Re: New sim - Not direct from 3 - Not activated - Can't find number

JonathanB — Thu, 13 Mar 2025 17:09:41 GMT

Hi @ant0903,

Usually SIM activations are synced up to your delivery date, so they'll tend to come online automatically on the date you receive them. Has the SIM activated in the meantime since posting or do you still need any help with this?

Additionally, if you have another phone you can test it in, please try the SIM card in a 2nd device to check if you pick up service.

Thanks,
Jonathan