topic Re: No signal for calls & no mobile data in Network

No signal for calls & no mobile data

Rottiemamma — Wed, 05 Feb 2025 20:25:10 GMT

I currently have emergency calls only displayed on my phone.

I've had poor signal for days & now tonight I can't even make a call or browse the Internet.

Tried network checker & it's saying postcode invalid 😞

What's going on??

Re: No signal for calls & no mobile data

JadeF — Thu, 06 Feb 2025 16:16:51 GMT

Hey @Rottiemamma

Welcome to the Three Community Page.

How are things looking today?

That's strange that it's not accepting your postcode. Is it a new build you stay in? Are you able to tell me the first 3 digits of your postcode?

Also, if you pop over to our Customer service team, they'll be able to investigate this in greater detail for you.

Thanks, Jade

Re: No signal for calls & no mobile data

Rottiemamma — Thu, 06 Feb 2025 18:30:41 GMT

Hi it's still the same postcode is DY2 house is over 100yrs old

Re: No signal for calls & no mobile data

PeteG — Fri, 07 Feb 2025 10:56:07 GMT

Based on a few checks of random postcodes around that area, there doesn't seem to be any stand out issues. It might be worth completing a reset of the network settings on your phone within the Reset menu, incase something has gone wrong with the configuration.

If that doesn't help, I'd recommend using the link Jade provided to reach out to the support team where more in depth checks can be completed.

Pete.