topic Re: No internet connection to 4g or 5g in Network

No internet connection to 4g or 5g

cb1 — Thu, 30 Jan 2025 14:16:33 GMT

Anyone else having any issues with internet network connection. I can get tex

t messages and voice calls but my phone will not connect to the internet today and just says no network. It does connect to WIFI. Three have said there is no network issues but I usually have no problems.

Re: No internet connection to 4g or 5g

Maggie2 — Fri, 31 Jan 2025 10:39:45 GMT

Yes, working from home with hub wifi connection. Download speed is currently 4mb ☹️

Re: No internet connection to 4g or 5g

JadeF — Fri, 31 Jan 2025 12:50:32 GMT

Hey @cb1

Welcome to the Three Community page.

I've had a look and there isn't any known wider issues reported at the moment.

Can you please reset your network settings for me?

Also if you enter your full postcode here, this will give you some insight into the coverage in your area.

Let me know how you get on and if I can help further.

Jade

Re: No internet connection to 4g or 5g

JonathanB — Mon, 03 Feb 2025 14:23:23 GMT

Hi @Maggie2,

I'm sorry to hear the speeds have been letting you down. Have you been able to check our Network Status Checker to confirm if we had any known issues in the area? Have you been in touch with customer services, if so what have they advised?

Thanks,
Jonathan

Re: No internet connection to 4g or 5g

RachelS — Wed, 05 Feb 2025 07:39:19 GMT

I can’t get a signal for anything, haven’t been able to for about 3/4 weeks now. Can’t make calls or they cut out, sending and receiving texts is a nightmare and can’t use any mobile data. Been with 3 years and am in the process of switching, luckily it coincides with my plan expiring this month

Re: No internet connection to 4g or 5g

PeteG — Fri, 07 Feb 2025 18:03:06 GMT

Hello, Rachel.

It sounds like there might be an issue with the network in your local area, or if you're having the issue everywhere, it could be an issue with the phone or SIM.

It might be worth checking out the network in the area if it is specific to one area. The Service Status tool will let you do that.

If you're having the issue everywhere, you could try your SIM in another known working phone to see it it works better in there.

Pete.